Clinic Assistant
About The Position
The Clinic Assistant supports clinic operations through patient registration, clerical work, patient guidance, coordination of services, insurance verification, referrals, fee-ticket processing, and resolution of patient and provider concerns. The role involves welcoming and assisting patients and visitors, scheduling appointments, managing medical information, communicating with patients, families, providers, and staff, and helping ensure accurate and timely administrative processes. The assistant represents Legacy with competence, care, and compassion and supports its mission of making life better for others. The position requires handling a varied workload in a fast-paced clinic environment. Duties include coordinating departmental workflow and patient services, supporting referral and insurance processes, assisting with coding and fee-ticket issues, prioritizing work during busy periods, and maintaining professional conduct, confidentiality, and dependable attendance.
Requirements
- High school diploma or equivalent.
- At least three years of progressively more responsible health care experience, or equivalent education, in at least one of these areas: patient registration, medical records/health information, clerical support, or insurance verification/authorization/referrals.
- Advanced skill with appropriate computer systems and software packages.
- Ability to compose routine correspondence and reports and edit documents for grammar and punctuation.
- Knowledge of departmental policies and procedures.
- Time-management and organizational skills; ability to prioritize tasks effectively under varying job pressures.
- Interpersonal and communication skills that promote cooperation and teamwork.
- Ability to work credibly and effectively with medical and administrative staff in a fast-paced environment.
- Ability to handle confidential information.
Nice To Haves
- Ability to transcribe reports, forms, and correspondence using technical and medical terminology from longhand or dictation, if required.
- Demonstrated keyboarding speed of 60 words per minute, if required.
Responsibilities
- Greet patients, members, visitors, and others; provide information and assist with patient comfort and personal care activities.
- Schedule appointments, make confirmation calls, provide clinic and directions information, create new patient packets, and check in walk-in patients.
- Manage information exchange with referring and consulting physicians; pull, file, and locate charts; enter information into medical records and computer systems; and create reports as needed.
- Perform charge entry when applicable and other clerical tasks, such as printing, copying, faxing, answering phones, sorting and delivering mail, and ordering office supplies.
- Type, process, or transcribe routine and complex reports, forms, and correspondence, including medical terminology when needed.
- Operate standard office equipment and applicable computer systems.
- Coordinate departmental workflow, activities, meetings, physician visits, procedures, and services provided to patients.
- Facilitate communication among staff, providers, patients, and families; collaborate on clinical and transition plans and communicate care plans to relevant parties.
- Support referral processes through education, data entry, clerical work, and knowledge of health plan guidelines and referral procedures.
- Verify patient eligibility and coverage, follow up with patients and health plans, and perform insurance verification and pre-verification, including complex insurance calls.
- Monitor fee-ticket processing and assist providers and staff with missing, incomplete, or inaccurate fee tickets and hospital charges.
- Assist with assigning appropriate ICD9 and CPT4 codes and research related issues; review fee tickets and documentation for appropriate coding practices.
- Handle patient inquiries and resolve patient, physician, department, and insurer concerns related to referrals; work cooperatively with staff to resolve issues.
- Prioritize daily work, anticipate peak-volume periods, manage time efficiently, and handle multiple tasks simultaneously.
- Maintain professional behavior, appearance, punctuality, dependability, confidentiality, and a positive attitude.
- Provide prompt and courteous customer service in person and by phone; respond to information requests and take accurate, timely messages.
- Take on special responsibilities and projects as requested and communicate departmental information to customers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
