Clinic Assistant

HealthPartners•Saint Paul, MN

2d•Onsite

About The Position

HealthPartners is hiring a Clinic Assistant at its HealthPartners Specialty Center in Saint Paul, Minnesota. The role is a key point of contact for patients entering the HPMG Clinics and supports patient care and relationships through service excellence and effective teamwork. The position facilitates appointment scheduling and is responsible for accurately collecting current financial and demographic information, directly affecting medical-group revenue collection. The Clinic Assistant checks in and registers patients, collects co-pays or other appropriate fees, verifies information and insurance eligibility when necessary, schedules appointments, and coordinates specialty appointments and clinic schedules. The role also communicates with patients and clinic staff, prepares materials and records, and performs clerical duties.

Requirements

High school diploma or GED.
Meet at least one of the following: graduate of a formal training program in medical reception, an equivalent program, or a customer service program; two years of experience as a medical receptionist; two years of experience in a customer service position; one year of experience using data look-up and data-entry functions on a mainframe or PC-based computer system; or one year of customer service experience by telephone or in person within the last five years.
Demonstrated ability to organize work under pressure.
Demonstrated ability to function with multiple priorities and interruptions.
Excellent oral communication skills.
Excellent written communication skills.
Proficiency in English.
Ability to sit or stand for prolonged periods.
Adequate speech, vision, and hearing for oral and written communication with customers.
Adequate hand-writing and manual dexterity skills for use of a telephone and computer terminal.

Nice To Haves

Proficiency in languages other than English may be required.

Responsibilities

Provide patient-centered customer service by putting patients first, listening to understand their needs, showing concern, and working individually and with others to meet those needs.
Check in patients accurately and professionally; identify and collect co-pays or appropriate fees; verify patient information using a computer-based system; communicate benefit changes or refer patients to the appropriate resource; communicate wait times diplomatically; direct patients to the appropriate care area; prepare reconciliation reports; and provide forms and questionnaires.
Schedule appointments accurately and promptly according to Advanced Access principles, and maintain knowledge of scheduling practices, policies, and procedures.
Complete patient registration by reviewing information for completeness and accuracy, obtaining additional information when needed, registering patients efficiently and accurately, verifying insurance eligibility when necessary, and identifying the appropriate account type.
Provide information needed to schedule specialty appointments and facilitate timely, accurate communication within the clinic.
Answer telephone calls and respond appropriately; take and relay messages requiring follow-up to the appropriate individuals.
Prepare records and materials for new-patient appointments and perform clinic clerical duties, including faxing and copying.
Maintain communication with the Appointment Center to help meet patient and provider needs.
Coordinate schedule templates, emergency schedule changes, schedule holds consistent with Advanced Access principles, and schedule changes related to provider vacations, rounding, or other absences from the clinic.
Perform other duties as assigned.
Work effectively as a team member and support service excellence centered on patient care and patient relationships.