Clinic Assistant

MNGI•Lakeville, MN

2d•Onsite

About The Position

The Clinic Assistant supports front-desk operations and patient care at the Lakeville Clinic. The role includes greeting patients and visitors; verifying and updating demographic and insurance information; checking in clinic and endoscopy appointments; collecting co-pays and outstanding balances; assisting with forms; maintaining patient confidentiality; entering information into electronic health records and practice management systems; coordinating schedules; responding to inquiries; managing the cash box; and keeping the lobby clean and welcoming. Clinic duties include escorting patients, gathering medical histories, taking vital signs, upholding patient privacy, stocking and cleaning exam rooms, and following provider directives for care plans, discharge instructions, injections, or phlebotomy. The assistant guides patients in collecting stool or urine specimens, processes specimens according to established protocols, maintains medication and supply inventories, documents in patient charts or the EHR, and obtains records or completes reports as directed. Other tasks may be assigned. Regular attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a 1.0 FTE position of 40 hours per week at the Lakeville Clinic. The employee may float to other locations to meet staffing needs and may travel to company locations for staffing or training. The work takes place in an office environment and includes daily computer-monitor use. The employee must remain alert to conditions affecting patient, employee, and visitor safety. MNGI Digestive Health describes its culture as caring for people through compassion, teamwork, and integrity.

Requirements

One of the following: an associate degree with one year of direct care experience; a diploma or equivalent from an accredited Medical Assistant program; Licensed Practical Nurse (LPN); Emergency Medical Technician (EMT); Certified Nursing Assistant (CNA) with one year of direct care experience; or a bachelor's degree.
CPR certification is required. The ability to gain certification will be provided through MNGI, and certification must be completed within six months of the start date.
Knowledge of the gastrointestinal system, medical terminology, principles of compassionate care, and word processing.
Skills in compassionate patient care, active listening, problem-solving, prioritization, and critical thinking.
Ability to problem-solve, multitask, prioritize, attend to details, work effectively as part of a team, listen actively, and communicate effectively verbally and in writing.
Ability to perform duties that may include walking, sitting, standing, reaching overhead, bending to the floor, speaking and hearing, and using hand and finger dexterity to operate a computer keyboard, mouse, and other office equipment.
Close vision and ability to adjust focus; ability to occasionally lift and transport items up to 10 pounds.
Ability to travel to other company locations as required.

Nice To Haves

Bachelor's degree is preferred.
One to two years of experience with an electronic medical record is preferred.
Phlebotomy experience is preferred.

Responsibilities

Greet visitors and patients.
Verify and update patient demographic and insurance information.
Check in appointments for the clinic and endoscopy center.
Collect co-pays and outstanding balances.
Assist patients in completing necessary forms while following HIPAA and practice regulations.
Maintain confidentiality of patient information.
Accurately enter patient information into electronic health records and practice management systems.
Coordinate daily clinic schedules and address patient and visitor inquiries.
Manage the cash box and keep the lobby area clean and welcoming.
Greet and escort patients; interview them to gather medical histories and take vital signs.
Uphold patient privacy.
Stock and clean exam rooms according to clinic policies.
Follow provider directives for care plans, discharge instructions, and administration of injections or phlebotomy.
Guide patients in collecting stool or urine specimens and process specimens according to established protocols.
Maintain inventory of medications and clinic supplies.
Document in patient charts or the electronic medical record; obtain additional records and complete EHR reports as directed.
Float to other locations to meet staffing needs and travel to company locations as needed for staffing or training.
Perform other tasks as assigned and maintain regular attendance.