Health Care Clinic Assistant Manager - Quad Cities

University of Iowa•Davenport, IA

1d•Onsite

About The Position

The University of Iowa Community Clinics (UICC) is seeking a Health Care Clinic Assistant Manager to support its Quad Cities and offsite clinics. The position assists with day-to-day clinic operations and staff management, working with healthcare staff to support communication and coordination. It serves as a liaison between patients and providers, responds to patient inquiries, manages scheduling templates, and works to improve the patient experience. The role also coordinates with third-party vendors and enterprise partners on clinic resources, logistics, and administrative processes. The assistant manager contributes to human resources activities, financial analysis and budget efforts, clinic operations, quality assurance, patient care services, strategic planning, and stakeholder communications. The role may provide frontline support and support other clinic locations as needed. The position is a regular salaried role located in the Quad Cities, Iowa, with variable hours between 8:00 a.m. and 5:00 p.m., Monday through Friday. Work locations include various sites in the Quad Cities, Dubuque, and Iowa City.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 3 years of administrative and/or clinical operational experience.
Excellent written and verbal communication skills.
Proficiency with computer spreadsheet and database applications.
Availability to support other clinical locations based on clinical hours and needs.
Valid U.S. driver’s license and ability to meet University of Iowa Risk Management driving requirements.
Applicants must upload a resume and cover letter addressing how they meet the required and desired qualifications.
Successful candidates must self-disclose conviction history and undergo a criminal background check.
The position is not eligible for University sponsorship for employment authorization.

Nice To Haves

1–3 years of experience in an ambulatory health care environment.
1–3 years of experience directing patient-care delivery.
Building operations experience.
Experience collaborating with external stakeholders to support ambulatory clinic operations through strong relationships and clear communication.
Master’s degree in business, healthcare, or higher education administration.
Knowledge of University of Iowa Health Care policies, procedures, and regulations.
Ability to work independently and use sound judgment to prioritize multiple projects and assignments.
Commitment to customer and employee satisfaction.
Excellent analytical skills.
Ability to collaborate and work in a team environment, facilitate positive outcomes, and establish and meet or exceed department objectives and deadlines.

Responsibilities

Participate in staff recruitment and selection, develop and implement performance-management strategies, provide constructive feedback, support HR initiatives, and ensure staff compliance with University policies and procedures.
Gather and analyze financial and productivity data; assist with budget development, resource allocation, and cost-containment efforts.
Assess patient grievances that may lead to financial adjustments and present them to senior leadership for approval.
Develop strategic business proposals for patient-care initiatives, including service expansion, adding providers, and establishing new locations; review clinic visits and make changes to help meet budget targets.
Ensure compliance with standards of care, regulatory requirements, safety protocols, and accreditation standards; recommend improvements as needed.
Lead quality assurance initiatives and identify QA priorities and trends in coordination with nursing leadership and the Medical Director.
Collaborate with staff to meet established goals and objectives and oversee onboarding for new providers.
Collaborate with departments across UI Health Care and address patient complaints with the Office of the Patient Experience.
Monitor Riskonnect submissions and respond as needed.
Evaluate physician scheduling templates and recommend changes to improve patient flow, reduce wait times, and increase efficiency.
Gather, analyze, and format data for reports on clinic cost-effectiveness, efficiency, and productivity.
Improve clinic workflows and efficiencies by supporting staff in working at the highest level within their scope of practice.
Promptly address patient complaints and concerns; regularly review patient satisfaction reports with leadership, stakeholders, providers, and staff and develop plans to address recurring issues.
Provide frontline support as needed.
Participate in developing the offsite strategic plan and develop action plans to meet its goals.
Build productive relationships with faculty, staff, department administrators and DEO, Strategic Planning, Marketing and Communications, and UI Health Care patient-care support areas.
Maintain regular communication with key stakeholders and resolve issues through effective communication with patients, families, and staff.
Provide support to other clinic locations based on clinic hours and needs.