Health Care Clinic Assistant Manager - Quad Cities

UIOWA•Iowa City, IA

About The Position

The University of Iowa Community Clinics (UICC) is seeking a Health Care Clinic Assistant Manager to support its Quad Cities and offsite clinics. The position assists with the day-to-day management and operations of medical clinics, including coordination with healthcare staff, staff management, patient relations, clinic scheduling templates, and collaboration with vendors and enterprise partners. The role may also provide support at other clinic locations as needed. The Assistant Manager contributes to human resources activities, financial analysis and budget planning, clinic operations and quality assurance, patient care service delivery, strategic planning, and communications with internal and external stakeholders. The position supports compliance with organizational policies, regulatory requirements, safety protocols, and accreditation standards, and works to improve clinic efficiency, patient experience, and staff performance. This is a regular salaried position. Hours are variable between 8:00 AM and 5:00 PM, Monday through Friday. Locations include various sites in the Quad Cities, Dubuque, and Iowa City. Applicants must submit a resume and cover letter addressing the listed qualifications. Successful candidates must disclose conviction history and undergo a criminal background check. The position is not eligible for University employment-authorization sponsorship.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 3 years of administrative and/or clinical operational experience.
Excellent written and verbal communication skills.
Proficiency with computer spreadsheet and database applications.
Availability to support other clinical locations based on clinical hours and needs.
Valid U.S. driver’s license and ability to meet University of Iowa Risk Management driving requirements.

Nice To Haves

1–3 years of experience in an ambulatory health care environment.
1–3 years of experience directing patient care delivery.
Building operations experience.
Experience collaborating with external stakeholders to support ambulatory clinic operations through strong relationships and clear communication.
Master’s degree in business, healthcare, or higher education administration.
Knowledge of University of Iowa Health Care policies, procedures, and regulations.
Ability to work independently and use sound judgment to prioritize multiple projects and assignments.
Commitment to customer and employee satisfaction.
Excellent analytical skills.
Ability to collaborate effectively, facilitate positive outcomes, and meet or exceed department objectives and deadlines.

Responsibilities

Participate in staff recruitment and selection, develop staff performance-management strategies, provide constructive feedback, support HR initiatives, and ensure adherence to University policies and procedures.
Gather and analyze financial and productivity data; assist with budget development, resource allocation, and cost-containment efforts.
Assess patient grievances that may result in financial adjustments and present them to senior leadership for approval.
Prepare strategic business proposals for patient-care initiatives, including service expansion, provider additions, and establishing services at new locations.
Review clinic visits and make changes to help meet budget targets.
Ensure compliance with standards of care, regulatory requirements, safety protocols, and accreditation standards; recommend improvements as needed.
Lead quality-assurance initiatives to enhance patient care and satisfaction, identify QA priorities and trends with nursing leadership and the Medical Director, and monitor and respond to Riskonnect submissions.
Oversee onboarding of new providers and collaborate with UI Health Care departments and other clinic staff to meet goals and objectives.
Address patient complaints, including coordination with the Office of the Patient Experience, and communicate effectively with patients, families, and staff.
Evaluate physician scheduling templates and recommend changes to improve patient flow, reduce wait times, and increase efficiency.
Gather, analyze, and format data for reports on clinic operations, cost-effectiveness, and productivity.
Improve clinic workflows and efficiencies by ensuring staff work at the highest level within their scope of practice; provide frontline support as needed.
Regularly review patient satisfaction reports with leadership, stakeholders, providers, and staff; identify recurring issues and develop improvement plans.
Participate in developing the offsite strategic plan and create action plans to meet its goals.
Maintain productive relationships and regular communication with faculty, staff, Department Administrators and DEO, Strategic Planning, Marketing and Communications, UI Health Care patient-care support areas, and other stakeholders.
Coordinate resources, logistics, and administrative processes with third-party vendors and enterprise partners to support clinic operations.