Catering Coordinator Jobs

About The Position

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent experience required.
• 1 to 3 years of similar or related work experience required.
• Ability to solve practical problems and handle complex situations with professionalism and good judgment.
• Clear, confident communication with customers, team members, and outside vendors in person, by phone, and in writing.
• Ability to compose original correspondence and follow technical manuals and guidelines.
• Math skills, including fractions, decimals, and percentages, for pricing and invoicing.
• Ability to lead and motivate a team while maintaining high standards and a positive, energetic work environment.
• Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Where applicable, ability to safely use sharp knives and blades for food preparation.
• Where applicable, ability to work around heat- and burn-related hazards from cooking, baking, or grilling equipment.
• Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Responsibilities

• Provide prompt, friendly customer service and respond to customer inquiries.
• Meet with customers to understand catering needs, write detailed orders, and coordinate fulfillment across departments, including the kitchen, bakery, and deli.
• Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
• Contact businesses and prospective customers to promote Hy-Vee catering services and develop contracts for exclusive catering events.
• Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures.
• Develop and maintain standard catering practices and conduct quality control checks for multi-event catering.
• Organize store shows and events, set up displays, and coordinate annual events with the events coordinator.
• Consult with customers about rental companies and recommend equipment purchases with Store Director approval.
• Ensure proper product temperatures and storage procedures to maintain freshness and control shrink.
• Develop department performance guidelines in the manager's absence and instruct, assign, and coordinate department employees' work.
• Attend department manager meetings, obtain baseline pricing, and ensure pricing is competitive in the market area.
• Understand and troubleshoot equipment and ensure maintenance is performed as needed.
• Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
• Answer phone calls and return voicemails promptly and professionally.
• Report to work as scheduled and work the expected number of hours.