Catering Coordinator

Four Seasons Hotels and Resorts • Naples, FL

10d • Onsite

About The Position

The Catering Coordinator provides administrative support to the Event and Catering Sales Managers and Director and is familiar with the catering planning process. The role assists with organizing social events and serves as a liaison with hotel department and division heads when planning internal Four Seasons meetings.

The coordinator prepares correspondence and event documents, maintains accounts and booking records, distributes catering materials to hotel departments, and manages electronic and paper filing systems. The role also supports internal meetings, handles incoming calls, maintains department supplies and printed materials, and creates purchasing orders. As needed, the coordinator assists with front-of-house operations and helps clients find solutions when a Catering or Event Manager is unavailable.

Requirements

• At least two years of previous experience in a secretarial, hotel, and/or related role.
• High attention to detail.
• Exceptional organizational skills.
• Ability to multitask.
• Ability to type at least 50 words per minute.
• Ability to handle a large volume of telephone calls efficiently and courteously.
• Extremely strong written communication skills.
• Proficiency in MS Word, Excel, Internet, and Outlook.
• Strong and effective communication skills.
• Ability to read, write, and speak English.
• U.S. work authorization is required.

Nice To Haves

• College education or degree, or equivalent experience; college education or degree is preferred.
• Experience with Delphi.

Responsibilities

• Receive and respond to incoming telephone calls according to Four Seasons standards and assist with overflow calls for Sales & Marketing, Food & Beverage, and the Executive Office.
• Prepare written correspondence and documents, including letters, contracts, reports, banquet event orders, schedules of events, printed menus, and emails, using the listed sales, event-planning, analytics, and office software.
• Maintain accounts, including traces; create and update bookings; manage events in the function diary; and prepare Banquet Event Orders.
• Facilitate the internal Four Seasons Meeting Program under the guidance of Catering Sales and Event Managers.
• Distribute catering correspondence to hotel operating departments daily and weekly, including amenity cards, resumes, and Banquet Event Orders.
• Maintain electronic and paper Catering files, including account files, the Program Evaluation Database, and master binders for Banquet Event Orders and resumes.
• Operate electronic and manual office resources, including printers, multifunction copiers, fax machines, a paging system, and a bindery machine.
• Comply with Four Seasons sales and marketing standards and work professionally with coworkers and the Planning Committee.
• Periodically assist with front-of-house operations, including greeting and directing guests, staffing hospitality desks, and helping Banquets with quick sets or teardowns.
• Perform other tasks or projects assigned by hotel management.
• Maintain inventories of standard department supplies and printed materials, including catering and wedding packets, special menu cards, and vellum.
• When a Catering or Event Manager is absent, assist clients and seek solutions to their requests in a friendly, caring, and helpful manner.
• Participate in scheduled departmental and administrative meetings as requested.
• Create purchasing orders for the department.

Benefits

• Medical, dental, and vision coverage, and a 401(k) with employer matching, starting after 30 days.
• Time-off plans starting on the day of hire.
• Complimentary and discounted hotel stays around the world.
• Wellbeing and mental health initiatives.
• Complimentary employee meals and beverages.
• Tuition reimbursement.
• Inclusive work environment and a cohesive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed