Case Manager Jobs

About The Position

Requirements

• Bachelor’s degree from an accredited college or university, or one year of experience at the lower-level APS Intake Case Manager 1 position or an equivalent position.
• Excellent oral, written, presentation, and interpersonal communication skills.
• Ability to provide helpful, courteous, responsive, accessible, and knowledgeable service to internal and external customers.
• Ability to cooperate with others and work as a team player.
• Ability to meet business goals, quality standards, and deadlines.
• Ability to make sound judgments and develop effective, viable solutions.
• Commitment to honesty, accountability, public service, and maintaining public trust.

Nice To Haves

• Two years of experience as an APS Investigator.
• Experience working with issues affecting client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
• Bachelor’s degree in a Human Services program or a related field.
• Valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

• Gather referral information from people making maltreatment reports through telephone interviews, written reports, or face-to-face contacts.
• Assess referral information and determine whether the situation meets Adult Protective Services criteria.
• Provide information and referral services for situations that do not meet APS criteria.
• Document pertinent referral information in Harmony accurately, clearly, and thoroughly.
• Document reports meeting APS criteria as investigations and reports not meeting the criteria as interventions.
• Check the referred person’s name in Harmony for an active case or case history and document the findings.
• Complete an acknowledgement letter to the reporter unless receipt is waived, and save the letter in the Central Intake Folder.

Benefits

• Flexible work schedule
• Unique training opportunities
• Employee retirement plan
• 401(k) plan
• 457 plan
• 13 paid holidays
• Vacation and sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term care
• Life insurance
• Employee discount programs
• Telework opportunities depending upon the position