Case Manager

Nation’s Finest•Menlo Park, CA

About The Position

The Case Manager supports participants in achieving stability, wellness, and long-term self-sufficiency through client-centered case management, outreach, housing navigation, and employment support as needed. The role connects clients with individualized services, resources, and opportunities while helping maintain a safe, supportive, and orderly environment. The position is based at various locations and reports to the Site Director. Nation’s Finest is a veterans’ services nonprofit that has operated for over 50 years across several states and more than 16 sites. Its mission is to support veterans and their families through housing, health, and employment services that promote self-sufficiency and help them reach their full potential. The organization describes its culture as collaborative and teamwork oriented, and values respect, integrity, empathy, transparency, and inclusion. Work takes place in office and community settings, including shelters, encampments, residential environments, and other community locations. The position involves regular interaction with people who may be in crisis or experiencing complex challenges. The stated salary range is $28.00–$36.00 per hour, depending on experience and geographical location.

Requirements

At least 1 year of experience in case management, housing navigation, social services, outreach, homeless programs, or residential program support is preferred.
Knowledge of social services, housing programs, employment resources, and crisis intervention strategies.
Strong interpersonal, communication, and organizational skills.
Ability to manage administrative tasks across multiple funding streams and ensure compliance with program requirements and reporting standards.
Proficiency with Electronic Health Records systems, client tracking databases, and documentation standards.
Understanding of program budgeting, cost allocation, and performance outcome tracking.
Commitment to trauma-informed, client-centered, and culturally responsive practices.
Ability to sit, stand, and walk for extended periods throughout the workday.
Frequent use of hands and fingers to handle, feel, or operate a computer, phone, and other standard office equipment.
Ability to lift, carry, push, or pull up to 25 pounds occasionally.
Ability to travel to and from program sites, client residences, and community partner locations as required.
Ability to conduct outreach and engagement in varied environments, including outdoor or community-based settings.
Visual and auditory acuity sufficient to perform job duties, complete documentation, and interact with clients and staff.

Nice To Haves

Bachelor’s degree in social work, psychology, or a related field is strongly preferred.
Veteran status is desirable but not required.

Responsibilities

Conduct client screenings, intakes, and assessments to determine eligibility, needs, and goals for Nation’s Finest services.
Develop, implement, and monitor Service Plans in collaboration with clients.
Provide strengths-based case management, including advocacy, goal setting, crisis intervention, and ongoing progress monitoring.
Coordinate and provide supportive services, including financial assistance, income and health benefits, income maximization supports, and health care navigation.
Educate clients about program expectations and support adherence to program rules, policies, and personal goals.
Conduct community outreach, including at encampments and service sites, to engage individuals and connect them with resources.
Build and maintain relationships with landlords, housing providers, and community agencies to expand services and referral opportunities.
Maintain complete, accurate, and confidential case files, including eligibility documentation, case notes, service plans, and progress reports.
Track and report client outcomes to support compliance with agency standards and funding requirements.
Coordinate services with staff, programs, and external partners to provide holistic, integrated care.
Assist with budget adherence and meeting program performance goals.
At applicable locations, promote a calm, safe, and respectful facility environment.
At applicable locations, supervise common areas, sleeping quarters, and outdoor spaces to support cleanliness, orderliness, and productive client engagement.
Monitor compliance with program rules and respond promptly to behavioral or crisis situations.
For applicable programs, observe and document client medication management and maintain accurate records.
Facilitate group sessions, workshops, and/or life skills activities as assigned.