Case Manager - Outreach (Spanish-English Bilingual)

Fourth Street Clinic•Salt Lake City, UT

1d•Onsite

About The Position

Fourth Street Clinic is hiring a full-time, Spanish-English bilingual Outreach Case Manager in Salt Lake City, Utah. The role supports people experiencing homelessness by helping them access healthcare, housing, benefits, and community resources. The Case Manager provides culturally responsive, patient-centered support and works with the Outreach Team, primary care team, and community partners to coordinate services and promote continuity of care. Work will primarily take place at Homeless Resource Centers, in this case the Gail Miller Resource Center, and includes travel to community sites or resource centers. Fourth Street Clinic has provided integrated healthcare to Utahns experiencing homelessness for nearly 35 years. Its mission is to reduce barriers caused by social determinants of health, improve health outcomes, and provide compassionate care. The clinic values diversity, equity, inclusion, and belonging. The standard schedule is Monday through Friday, between 8 a.m. and 6 p.m. The role involves extended periods of standing and walking and occasional lifting.

Requirements

High school diploma or equivalent.
Experience in social services, community outreach, case management, or a related area.
Fluency in spoken and written English and Spanish.
Ability to work effectively with people experiencing homelessness, complex medical conditions, behavioral health challenges, substance use disorders, and other barriers to care.

Nice To Haves

Medical case management or care coordination experience.
Experience working with people experiencing homelessness or in shelter, resource center, healthcare, or community-based settings.
Knowledge of local housing, healthcare, and social service resources.
Experience using trauma-informed, patient-centered, and culturally responsive approaches to service delivery.

Responsibilities

Communicate with patients in English and Spanish, including conducting assessments, providing case management support, explaining services and resources, and coordinating care.
Provide culturally responsive support to Spanish-speaking patients and help address language and cultural barriers to accessing healthcare, housing, benefits, and community resources.
Collaborate with the Outreach Team and primary care team to identify patients who need case management services.
Conduct needs assessments for patients identified as medically vulnerable.
Develop and regularly update patient-centered care plans based on case management assessments.
Coordinate medical, behavioral health, housing, and supportive services within the clinic and with community partners.
Connect patients with community organizations and service providers.
Serve as the primary point of contact for patients transitioning to and from institutional settings, supporting continuity of care and coordinated reentry.
Advocate for patients and help them navigate healthcare, social service, housing, and public benefits systems.
Complete and maintain Utah State Case Manager Certification requirements.
Maintain knowledge of clinic policies, procedures, systems, and electronic health records.
Maintain case management data for reporting and quality improvement.
Keep accurate, current records in the clinic’s EMR system and ensure documentation supports billing requirements.
Support a collaborative culture based on mutual respect, partnership, learning, and trust.
Model appropriate professional behavior and demonstrate and foster initiative.
Participate in professional workgroups and organizations as needed.
Perform other duties as assigned.