Medical Case Manager (Bilingual Spanish/English)

Philadelphia Fight•Philadelphia, PA

2d•Onsite

About The Position

Philadelphia FIGHT, a nonprofit community health center in Center City, Philadelphia, is hiring a bilingual Spanish/English Medical Case Manager to serve patients at its health centers. The role provides short- and long-term medical case management to people with chronic or complex health conditions and/or socioeconomic vulnerabilities, including conditions affected by social determinants of health, Hepatitis C, and HIV. The position supports Philadelphia FIGHT’s mission to advance health equity and promote community well-being. Additional language proficiency is a plus. The position is full-time, Monday through Friday, 9:00 a.m. to 5:00 p.m., at 1211 Chestnut Street, Philadelphia, PA 19107. It is FLSA-exempt and pays an annual salary of $60,000. Benefits include paid time off and holidays, medical, dental, vision, and prescription coverage, employer-funded short-term disability and life/AD&D coverage, flexible spending and health reimbursement arrangements, a 403(b) retirement plan with employer matching, discounted education options, and other employee perks.

Requirements

Bachelor’s degree in a social services-related field.
At least 1 year of related experience.
Basic computer skills, including desktop computing, electronic medical records, email, timesheet management, reporting, and internet research; familiarity with relevant software such as HRIS and Microsoft Word and Excel.
Discretion, initiative, and ability to maintain HIPAA compliance.
Ability to use de-escalation methods or willingness to be trained in them.
Good judgment and ability to recognize when issues should be escalated.
Ability to manage stressful situations while providing exceptional customer service.
Judgment, patience, integrity, organization, and prioritization skills in a multitasking environment.
Ability to perform arithmetic with whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to work independently and complete assignments within instructions, routines, and accepted practices, including OSHA, HIPAA, HRSA, CLIA, and funding-body regulations.
Strong interpersonal, teamwork, attention-to-detail, dependability, customer-service, time-management, autonomy, and problem-solving skills.
Strong communication, multitasking, attention-to-detail, and follow-up skills.
Ability to remain solution-focused and respectful when interacting with staff, coworkers, vendors, and patients.
Excellent problem-solving and conflict-resolution skills.
Ability to maintain a nonjudgmental attitude.

Nice To Haves

Spanish/English bilingual language proficiency is strongly preferred because of the high volume of Spanish-speaking patients.
Additional language proficiency is a plus.
Knowledge of de-escalation methods; willingness to be trained in these methods is also accepted.

Responsibilities

Manage a caseload of clients living with chronic or complex health conditions and/or socioeconomic vulnerabilities.
Identify and advocate for clients’ needs related to shelter and housing, utility assistance, food, clothing, medication assistance, substance use services, and behavioral health services.
Assess eligibility of uninsured and underinsured clients for Pennsylvania public benefits, including Medicaid, MAWD, CHIP, and SPBP.
Maintain regular contact with clients according to program requirements, client needs, and care goals.
Conduct biopsychosocial assessments and develop individualized, goal-oriented, strengths-based service plans at intake; review and update plans quarterly with the care team.
Provide benefits assistance and enrollment through COMPASS; follow up on applications and advocate for clients with the County Assistance Office.
Provide trauma-informed therapeutic support, including crisis intervention in collaboration with behavioral health and medical providers.
Maintain client files and accurately and promptly document interactions in the electronic medical record, including benefit applications, appointment adherence, treatment plans, medication adherence, and follow-up.
Identify and advocate for population-specific services for clients requiring gender-affirming care or support related to immigration, blindness, deafness or hearing loss, cognitive abilities, and other needs.
Support clients at medical appointments or during home visits as needed to ensure continuity of care.
Participate in the on-call rotation during regular office hours.
Serve as a mandated reporter for minor patients when harm is perceived or evident.
Provide cross-coverage for Health Access Services staff, including Medical Case Managers, Benefits Access Navigators, Assistant Case Managers, and receptionists.
Complete required training, attend required staff and supervision meetings, participate in events, and comply with operational and regulatory standards.
Assist with special projects, organizational events, and staff coverage as needed; perform other duties as assigned to fulfill the organization’s mission.

Benefits

Three weeks of paid time off, increasing to four weeks after the first year.
11 paid holidays.
Comprehensive medical, dental, vision, and prescription coverage.
Employer-funded short-term disability coverage.
Employer-funded life and accidental death and dismemberment (AD&D) coverage.
Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution.
403(b) retirement savings plan, including employer matching up to 4%.
Discounted education options through partner institution Pierce College.
Option to contribute to medical discount programs.
Legal services.
Charitable contribution options.
Pet insurance coverage.