Case Manager - Outreach (Spanish-English Bilingual)

Fourth Street Clinic • Salt Lake City, UT

3d • Onsite

About The Position

Fourth Street Clinic is hiring a full-time bilingual Outreach Case Manager in Salt Lake City, Utah. The role partners with patients experiencing homelessness to support access to healthcare, housing, benefits, and community resources. Work will primarily take place at Homeless Resource Centers, in this case the Gail Miller Resource Center, and includes travel to community sites or resource centers. The Case Manager communicates with patients in English and Spanish, provides culturally responsive case management, coordinates services, advocates for patients, and supports continuity of care during transitions to and from institutional settings. The role works collaboratively with the Outreach Team, primary care team, and community partners, while maintaining accurate records and case management data. The position requires completion and maintenance of Utah State Case Manager Certification requirements.

Requirements

• High school diploma or equivalent.
• Experience in social services, community outreach, case management, or a related field.
• Fluency in spoken and written English and Spanish.
• Ability to work effectively with people experiencing homelessness, complex medical conditions, behavioral health challenges, substance use disorders, and other barriers to care.

Nice To Haves

• Medical case management or care coordination experience.
• Experience working with people experiencing homelessness or in shelter, resource center, healthcare, or community-based settings.
• Knowledge of local housing, healthcare, and social service resources.
• Experience using trauma-informed, patient-centered, and culturally responsive approaches to service delivery.

Responsibilities

• Communicate with patients in English and Spanish, including conducting assessments, providing case management support, explaining services and resources, and coordinating care.
• Provide culturally responsive support to Spanish-speaking patients and help address language and cultural barriers to healthcare, housing, benefits, and community resources.
• Work with the Outreach Team and primary care team to identify patients who need case management services.
• Conduct needs assessments for patients identified as medically vulnerable.
• Develop and regularly update patient-centered care plans based on case management assessments.
• Coordinate medical, behavioral health, housing, and supportive services within the clinic and with community partners.
• Connect patients with community organizations and service providers.
• Serve as the primary point of contact for patients transitioning to and from institutional settings to support continuity of care and coordinated reentry.
• Advocate for patients navigating healthcare, social service, housing, and public benefits systems.
• Complete and maintain Utah State Case Manager Certification requirements.
• Maintain knowledge of clinic policies, procedures, systems, and electronic health records.
• Maintain case management data for reporting and quality improvement.
• Keep accurate, up-to-date records in the clinic's EMR and ensure documentation supports billing requirements.
• Support a collaborative culture based on mutual respect, partnership, learning, and trust.
• Model positive and appropriate professional behavior and demonstrate initiative.
• Participate in professional workgroups and organizations as needed.
• Perform other duties as assigned.

Benefits

• 100% employer-paid medical coverage for employees and 80% coverage for dependents.
• Dental and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 3% employer contribution to 401(k), plus dollar-for-dollar match up to 2%.
• Company-paid life and long-term disability insurance.
• Generous paid time off.
• 13 paid holidays, plus 2 personal holidays and 2 wellness days per year.
• Tuition reimbursement.
• Employee Assistance programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED