Community Outreach Specialist - Bilingual English/Spanish

Upward Health • Albuquerque, NM

1d • $21 - $24

About The Position

The Community Outreach Specialist (COS) helps establish Upward Health’s presence in the community and reach potential patients. As a first point of contact, the COS educates individuals about Upward Health’s services, engages them in meaningful conversations, and helps facilitate their enrollment in programs. The role manages a personal caseload, primarily through phone outreach, with in-person visits and other community-based strategies as needed. The COS helps patients understand available services and take initial steps toward improving their health. The position reports to the Outreach Manager and works closely with other team members to support patient outreach and engagement efforts.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care for physical, behavioral, and social health needs. Its teams deliver care where and when patients need it. The company states that 98% of patients report being fully satisfied with its services.

This job description is a general outline of duties and is not an exhaustive list of all duties performed. Upward Health is an equal opportunity employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

Requirements

• Strong verbal communication and persuasive abilities.
• Excellent interpersonal skills and the ability to build trust and rapport quickly.
• Strong organizational and multitasking skills to manage a personal caseload.
• Self-motivation and the ability to work independently and meet outreach goals.
• Comfort with fast-paced environments and adapting outreach methods to different situations.
• Proficiency using computer systems for documentation, communication, and managing outreach activities.
• Flexibility to use outreach methods such as phone calls, in-person meetings, and mailings.
• Fluency in English.
• Empathy, cultural competency, and the ability to work respectfully with people from diverse cultural and socioeconomic backgrounds.

Nice To Haves

• Spanish proficiency.
• Familiarity with local resources and the ability to connect patients with additional community-based services.

Responsibilities

• Educate potential patients about Upward Health’s offerings and benefits.
• Engage potential patients in conversations, build relationships, and facilitate enrollment in programs.
• Manage a personal outreach caseload, primarily using phone outreach.
• Use in-person visits and other community-based outreach strategies as needed.
• Ensure patients understand the services available and support their initial steps toward improving their health.
• Conduct timely follow-ups and document patient information accurately in company systems.
• Address patient concerns or objections and connect patients with relevant community-based resources.
• Collaborate with team members to support outreach and engagement goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed