Bilingual Community Engagement Specialist (English/Spanish)

Wider Circle•Charlotte, NC

3d•Hybrid

About The Position

Wider Circle is looking for a Bilingual Community Engagement Specialist in Charlotte, NC, to join our circle and play a vital role in running Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another’s company. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person group events, one-one home visits, and telephone outreach. If you are passionate about serving your community and enjoy making connections, then come join us in our movement to battle healthcare inequity.

Requirements

Bilingual (English/Spanish) required
Able to work well with others, contribute to a positive environment, and provide leadership when needed.
Take the lead on community engagement initiatives with minimal direction.
Comfortable in a fast-paced, changing environment, and eager to learn and grow.
3+ years in community outreach, teaching, or facilitation.
Associate's degree preferred; 5+ years of relevant experience may be considered instead of a degree.
Experience creating or supporting a community of 500+ members.
Able to prioritize tasks, stay organized, and follow through on commitments.
Comfortable using web-based and app-based systems.
Able to manage tasks and responsibilities in a remote environment with little supervision.
Reliable transportation for home visits, willing to travel 30-40 miles.
Available to work outside regular business hours when needed.
Willingness to complete pre-employment drug testing and background checks.
Passionate about helping others and building relationships.
Excellent communication and presentation skills.
Outgoing, positive, and able to engage people in person and virtually.
Strong networking and leadership skills, with experience guiding peers.

Nice To Haves

Healthcare experience is a plus.

Responsibilities

Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health. This means leading events, virtual and in person and creating a community of connected members. Members should, under your leadership, connect with each other, attend events frequently and support each other.
Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes. Planning includes venue search, prep, and outreach to members to confirm their attendance to your events.
Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement. Meet monthly requirements as it relates to member engagement, member attendance and helping members solve care needs.
Record member interactions (all member outreach, attendance, and attempts to contact members) for effective tracking and reporting through Wider Circle's online digital systems in a timely manner.
Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors, enhancing member connections and event coordination. Ambassadors help support and grow communities, while encouraging a sense of purpose with our members.
Connect with potential members, developing personalized plans to enroll them in the Connect For Life program. This could be via phone, 1:1 in person engagement or at events.
Serve as a liaison, connecting members to their health plans and to each other. Support members in needs as it relates to helping them with health care services, doctor appointments or assisting them in closing care gaps.
Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics such as attendance, feedback, and other relevant data. Manage your time and ability to track and report out on hours worked in a remote environment.
Conduct in-home visits to meet with members that you are unable to reach or to meet with them to review member needs and encouragement to get them to events.