About The Position
Maximus is hiring a Bilingual Community Outreach Specialist fluent in English and Spanish to connect individuals and families with Medi-Cal managed care resources. The role guides customers through enrollment and helps them make informed decisions about healthcare coverage. This position is onsite in San Francisco, California, and the employee must reside in San Francisco County and be able to work at surrounding locations as needed. Mileage is reimbursed for travel beyond the assigned home-base office.
Requirements
- Fluency in English and Spanish.
- At least six months of customer service experience.
- High school diploma or GED and 0–6 months of relevant professional experience, or an equivalent combination of education and experience.
- Valid California driver’s license.
- Reliable transportation and valid automobile insurance.
- Knowledge of the local community.
- Willingness and ability to travel throughout local counties as needed.
- Must reside in San Francisco County and be able to work onsite at surrounding locations as needed.
Nice To Haves
- Presentation or public-speaking experience, such as teaching, marketing, cold-calling, community outreach and education, or public relations.
- Experience working with low-income and diverse populations.
Responsibilities
- Coordinate and process intake referrals received through incoming calls, voicemail, email, or other designated channels.
- Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources according to established guidelines.
- Conduct initial eligibility screenings for services using defined criteria and procedures.
- Review and screen applications and supporting documents for completeness and accuracy.
- Enter, update, and maintain application, intake, and case information in applicable databases and systems.
- Research, verify, and document information using approved internal or external systems, including government agency systems as applicable.
- Contact customers or providers to obtain missing or incomplete application information or documentation.
- Coordinate with internal staff or field resources, including site-visit personnel, to collect and verify required information or results.
- Help customers access services related to program objectives, including educational and vocational training, medical support, childcare, transportation, mental health services, and legal aid.
- Assess the urgency and sensitivity of incoming matters and route or escalate them appropriately.
- Support outreach and engagement by assisting customers through defined phases of the application, enrollment, or service process.
Benefits
- Quarterly performance-based bonuses.
- Professional development opportunities, including training programs, workshops, and conferences.
- Wellness programs and resources.
- Employee perks and discounts.
- Tuition reimbursement.
- Employee recognition platform.
- Employee Assistance Program resources for physical, emotional, and financial wellness.
- Paid time off, holidays, and sick leave.
- Short- and long-term disability coverage.
- 401(k) retirement savings plan with company matching.
- Medical, dental, vision, and prescription insurance plans.
- Partially funded health savings account (HSA).
- Life insurance benefits.
- Discounts on auto, home, renter’s, and pet insurance.
- Mileage reimbursement for travel beyond the assigned home-base office location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
