Medical Case Manager (Bilingual Spanish/English)

Philadelphia Fight•Philadelphia, PA

4d•Onsite

About The Position

Philadelphia FIGHT, a non-profit community health center in Center City, Philadelphia, is hiring bilingual Medical Case Managers to serve patients in its health centers. The role provides short- and long-term medical case management to patients with chronic or complex health conditions and/or socio-economic vulnerabilities, including conditions affected by social determinants of health, Hepatitis C, and HIV. The position supports Philadelphia FIGHT’s mission to advance health equity and promote the well-being of the communities it serves. The position is full-time, Monday through Friday, 9:00 AM to 5:00 PM, at 1207 Chestnut Street, Philadelphia, PA 19107. The role is FLSA exempt and pays an annual salary of $60,000. Spanish proficiency, both verbal and written, is needed to serve the organization’s Spanish-speaking patients; additional language proficiency is a plus.

Requirements

Bachelor’s degree in a social services-related field.
At least 1 year of related experience.
Basic computer skills, including desktop computing, electronic medical records, email, timesheet management, reporting, and internet research, using relevant software such as HRIS and Microsoft Word and Excel.
Discretion, initiative, and ability to maintain HIPAA compliance.
Knowledge of de-escalation methods or willingness to be trained in them.
Good judgment and ability to identify when issues should be escalated.
Ability to handle stressful situations while providing exceptional customer service.
Judgment, patience, integrity, organization, and prioritization skills in a multitask environment.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, as well as draw and interpret bar graphs.
Ability to work independently and complete assignments within provided instructions, routines, and accepted practices, including OSHA, HIPAA, HRSA, CLIA, and funding-body regulations.
Strong interpersonal and teamwork skills, attention to detail, dependability, customer service, time management, autonomy, and problem-solving skills.
Strong communication, multitasking, attention-to-detail, and follow-up skills.
Ability to remain solution-focused and respectful in interactions with staff, coworkers, vendors, and patients.
Excellent problem-solving and conflict-resolution skills.
Ability to demonstrate a non-judgmental attitude.

Nice To Haves

Spanish proficiency in both verbal and written communication; bilingual Spanish/English candidates are strongly preferred.
Proficiency in additional languages.

Responsibilities

Manage a caseload of clients with chronic or complex health conditions and/or socio-economic vulnerabilities.
Identify and advocate for clients engaged in care at Philadelphia FIGHT community health centers, connecting them with resources such as shelter and housing, utility assistance, food assistance, clothing banks, medication assistance, substance use services, and behavioral health services.
Assess uninsured and underinsured clients’ eligibility for Pennsylvania public benefits, including Medicaid, MAWD, CHIP, and SPBP.
Maintain regular contact with clients according to program requirements, client needs, and care goals.
Conduct biopsychosocial assessments and develop individualized, goal-oriented, strengths-based care plans at intake; review and update plans quarterly with the care team.
Provide benefits assistance and enrollment through COMPASS.
Follow up on benefit applications and advocate for clients with the County Assistance Office.
Provide trauma-informed therapeutic support, including crisis intervention in collaboration with behavioral health and medical providers.
Maintain client files and accurately and promptly document client interactions in the electronic medical record, including benefit applications, appointment adherence, medical treatment plans, medication adherence, and follow-up.
Identify and advocate for population-specific support services for clients who need gender-affirming care, are immigrants, are blind or deaf/hard of hearing, or have cognitive abilities-related needs.
Support clients at medical appointments or during home visits as needed to ensure continuity of care.
Participate in an on-call rotation during regular office hours.
Serve as a mandated reporter for minor patients when harm is perceived or evident.
Provide cross-coverage for Health Access Services staff, including Medical Case Managers, Benefits Access Navigators, Assistant Case Managers, and receptionists.
Follow compliance standards and operational requirements, including completing training, attending required staff and supervision meetings, and participating in events.
Assist with special projects, organizational events, and staff coverage as needed.
Perform other duties as assigned to fulfill Philadelphia FIGHT’s mission.

Benefits

Three weeks of paid time off, increasing to four weeks after the first year.
11 paid holidays.
Medical, dental, vision, and prescription coverage.
Employer-funded short-term disability coverage.
Life and Accidental Death and Dismemberment (AD&D) coverage.
Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution.
403(b) retirement savings plan, including basic plan or Roth 403(b) contributions, with employer matching up to 4%.
Discounted education options through partner institution Pierce College.
Option to contribute to medical discount programs.
Legal services.
Charitable contribution programs.
Pet insurance coverage.