Case Manager III (full time) - Bluffside Men's Recovery

Bluffside Men's Recovery•Council Bluffs, IA

About The Position

Heartland Family Service is hiring a Case Manager III for Bluffside Men’s Recovery, a Clinically Managed High-Intensity Residential Program (ASAM Level 3.5) for adult men with co-occurring substance use and mental health disorders. The program offers structured therapeutic support in a safe, recovery-oriented environment, integrating evidence-based practices, trauma-informed care, and medication-assisted treatment when clinically indicated. The Case Manager III provides direct supervision and support within the therapeutic milieu to promote client safety, structure, and engagement in recovery-oriented programming. The position supports clinical goals through behavioral coaching, reinforcement of skills, and structured daily programming. Compensation is $19.74–$23.54 per hour, determined by total years of relevant experience. Bluffside Men’s Recovery is under development, so the position includes an onboarding and program development period to help establish program operations, culture, and best practices. Through the planned program opening in January 2027, the training schedule is Monday through Thursday, 8:00 AM–4:00 PM, plus one additional eight-hour shadow shift each week between Friday and Sunday, scheduled according to staff preference. Beginning with the program opening, the role transitions to five eight-hour shifts per seven-day period; the schedule will be discussed in the interview.

Requirements

Bachelor’s degree preferred or equivalent experience in behavioral health or residential care.
Strong crisis awareness and de-escalation skills.
Ability to maintain structure in high-acuity environments.
Effective communication and behavioral observation skills.
Trauma-informed, recovery-oriented mindset.
Team collaboration and reliability.

Nice To Haves

Bachelor’s degree or equivalent experience in behavioral health or residential care.
Training in trauma-informed care, crisis intervention, CPR/First Aid, and de-escalation.

Responsibilities

Provide continuous supervision and support in the residential setting.
Ensure client safety and adherence to program expectations.
Maintain a structured, recovery-focused environment.
Support treatment plan implementation through real-time coaching.
Provide redirection and reinforce coping skills.
Assist clients with daily living skills and structured routines.
Facilitate non-clinical, recovery-oriented and psychoeducational groups, including peer support, life skills and ADL groups, wellness and recreational activities, and recovery skills practice.
Monitor and document client behavior, engagement, and safety concerns.
Complete daily shift documentation, weekly client progress reports, and incident reports.
Communicate relevant updates to clinical and supervisory staff.
Collaborate with clinical and operational staff to support treatment goals.
Provide input regarding client behavior and milieu dynamics.
Support consistency of program expectations across shifts.
Participate in onboarding and program development to help establish program operations, culture, and best practices.