Case Manager III

The Lemoine Company•Baton Rouge, LA

4d•$30 - $35•Onsite

About The Position

The Case Manager III maintains a complete understanding of applicable program policies, requirements, and procedures and reviews cases according to established guidelines. The role may assist with or lead day-to-day program management activities—including processing, monitoring, tracking, and reporting applications within a functional area—with little or no direct supervision. The position may specialize in specific subjects within the functional area and manages a complex caseload of disaster recovery and housing assistance applicants. It is an in-office position in Baton Rouge, Louisiana.

Requirements

A four-year bachelor's degree from an accredited university; three years of relevant experience may substitute for the degree.
At least three years of experience relevant to the functional area and/or providing specialized advisory service, which may include construction, financial, housing, and/or related industry knowledge.
Knowledge, skills, and abilities to perform the job function with little to no supervision while remaining aware of timelines, meeting deadlines, and performance measures.
Ability to acquire working knowledge of applicable rules and regulations and provide technical assistance for the Program.
Excellent written and oral communication skills, strong analytical skills, ability to work independently, and effective interpersonal skills.
Intermediate Microsoft Office skills, including creating tables and graphs in Microsoft Excel, and ability to quickly learn new software applications.

Nice To Haves

Experience with CDBG housing and/or FEMA hazard mitigation and similar programs or projects.

Responsibilities

Manage a complex caseload of disaster recovery and housing assistance applicants.
Conduct applicant intake, eligibility reviews, and case assessments.
Verify ownership, occupancy, income, and other program eligibility requirements.
Analyze and resolve complex case issues, documentation deficiencies, and funding conflicts.
Calculate and validate grant awards and assistance determinations.
Maintain accurate case records and ensure compliance with program regulations.
Coordinate with applicants, stakeholders, and program partners to facilitate case resolution.
Prepare closing documentation and support grant execution activities.
Monitor case progress and communicate application status updates.
Identify and address barriers impacting applicant participation or disbursement.
Document case activity and maintain complete electronic case files.
Support quality assurance efforts and provide guidance on program requirements.
Manage at least six Case Managers at levels 1 or 2.