Flex Housing Case Manager III

Bayview Hunters Point Foundation•San Francisco, CA

17h

About The Position

The Case Manager III manages complex client caseloads and provides direct support and intervention to clients. The role includes assessing client needs, strengths, and challenges; developing and monitoring individualized care plans every 90 days; and coordinating access to healthcare, housing, education, employment, and social support. The position involves regular in-person check-ins in office and field settings, weekly calendar planning, and coordination with clients, families, service providers, community organizations, healthcare providers, and other stakeholders. The Case Manager III maintains accurate records and ensures compliance with organizational policies, legal regulations, and ethical standards. In-person visit photos must be uploaded to the designated system, and case notes must be completed within 48 hours of a client-related event using the PIRP (Problem, Intervention, Response, and Plan) format. The position attends weekly clinical supervision, meets one-on-one with leadership, participates in stakeholder meetings and audits, advocates for clients, and contributes to program development and improvement. This role calls for a self-starter able to manage responsibilities with minimal supervision.

Requirements

Master’s or bachelor’s degree in social work, psychology, counseling, or a related field.
Five years of management experience.
Experience with vulnerable populations; experience volunteering at homeless shelters or community organizations, or completing social services internships or practicums, is described as advantageous.
Basic knowledge of homelessness issues, social services, and community resources in San Francisco is beneficial.
Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable.
Proficiency in Microsoft Office Suite and general computer skills, including Avatar and internet browsers.
Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous.
Excellent interpersonal and communication skills, including the ability to establish rapport, listen actively, and communicate effectively with clients, colleagues, and external stakeholders.
Organizational and time-management skills to manage caseloads, maintain documentation, and meet deadlines.
Empathy and compassion when supporting individuals experiencing homelessness.
Problem-solving skills to identify client needs, navigate resources, and address barriers.
Cultural sensitivity and ability to work with people from diverse backgrounds.
Relevant case management certification (e.g., CCM or ACM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid.
Proficiency with case management software.
Familiarity with Harm Reduction, Motivational Interviewing, and the Housing First approach to care for people experiencing homelessness.
Strong understanding of issues faced by disenfranchised populations.
Knowledge of community resources and services.
Mandated court reporting.
Regular and reliable attendance.
Valid California driver’s license if duties require it.
Effective verbal and written communication skills.
Respect for and understanding of others to maintain professional relationships.
Independent judgment in evaluating options and making sound decisions.
Ability to work effectively in an open office environment with moderate noise and distractions.
Ability to meet deadlines and time constraints.
Ability to meet required state, federal, local, and BVHP standards.
Ability to complete Live Scan fingerprinting and TB clearance; other medical vaccinations may be required.
Successful completion of the required comprehensive background-check clearance.

Nice To Haves

Experience volunteering at homeless shelters or community organizations, or participating in social services internships or practicums.
Basic knowledge of homelessness issues, social services, and community resources in San Francisco.
Familiarity with trauma-informed care, cultural competency, and client-centered approaches.
Knowledge of relevant laws, regulations, and policies related to homelessness and social services.

Responsibilities

Manage a caseload of complex cases, providing direct support and intervention.
Assess clients’ needs, strengths, and challenges.
Develop, implement, and monitor individualized care plans every 90 days in collaboration with clients, families, and service providers.
Facilitate clients’ access to healthcare, housing, education, employment, and social support.
Conduct in-person client check-ins in office and field settings.
Maintain, coordinate, and plan a weekly calendar to support client engagement and service delivery.
Upload photos of in-person visits into the designated system.
Complete case notes within 48 hours of client-related events using the PIRP format.
Maintain accurate and current client records, documentation, and reports in compliance with organizational policies and ethical standards.
Attend weekly supervision sessions with a clinician to review cases and receive guidance.
Participate in one-on-one meetings with leadership to discuss progress, challenges, and support needs.
Meet with stakeholders to coordinate care and collaborate effectively.
Ensure case management activities comply with organizational policies, legal regulations, and ethical standards.
Monitor and evaluate the effectiveness of case management services and implement improvements as needed.
Participate in audits, reviews, and evaluations by internal and external regulatory bodies.
Coordinate services and resources with community organizations, healthcare providers, and other stakeholders.
Advocate for clients’ rights and needs within the organization and broader community.
Represent the organization in meetings, conferences, and events as needed.
Stay informed about industry trends, best practices, and regulatory updates, and share relevant knowledge with colleagues.
Contribute to developing and implementing case management programs and initiatives.
Identify opportunities for program improvement and innovation and recommend changes to senior leadership.
Perform other duties as assigned.