Flex Housing Case Manager III

Bayview Hunters Point Foundation for Community Imp•San Francisco, CA

17m•$72,000 - $77,000

About The Position

The Case Manager III manages complex client caseloads and provides direct support and intervention to people experiencing homelessness. The role includes assessing clients’ needs, strengths, and challenges; developing and monitoring individualized care plans every 90 days; and coordinating access to healthcare, housing, education, employment, and social support. The Case Manager conducts in-person client check-ins in office and field settings, plans and coordinates a weekly calendar, and uploads photos of in-person visits to the designated system. Case notes must be completed within 48 hours of client-related events using the PIRP (Problem, Intervention, Response, and Plan) format. The position maintains accurate records and reporting in accordance with organizational policies, legal requirements, and ethical standards. It involves weekly supervision with a clinician, one-on-one meetings with leadership, stakeholder meetings, collaboration with community organizations and service providers, client advocacy, and representing the organization at meetings or events. The Case Manager monitors service effectiveness, participates in audits and evaluations, stays current on relevant practices and regulations, and contributes to program development and improvement. The role calls for a self-starter able to work with minimal supervision and knowledge of the Homeless Response System, homeless services, healthcare services, and PIRP documentation. The work takes place in an open office environment with moderate noise and distractions, as well as in the field and at other sites. The position may occasionally involve irregular or extended hours. Physical demands include frequent sitting, occasional walking and standing, and travel from the building to other sites. Close and distance vision, depth perception, and the ability to adjust focus are required. A valid California driver’s license may be required if duties require it. Candidates selected for the position are subject to background clearance; Live Scan fingerprinting, TB clearance, and other medical vaccinations may also be required.

Requirements

Master’s or bachelor’s degree in social work, psychology, counseling, or a related field, with five years of management experience.
Proficiency in case management software.
Proficiency in Microsoft Office Suite and computer skills, including Avatar and internet browsers.
Excellent interpersonal, verbal, and written communication skills.
Basic organizational and time-management skills to manage caseloads, documentation, and deadlines.
Empathy and compassion in supporting individuals experiencing homelessness.
Problem-solving skills to identify client needs, navigate resources, and address barriers.
Cultural sensitivity and ability to work with people from diverse backgrounds.
Independent judgment in evaluating options and making sound decisions.
Ability to meet deadlines and time constraints and maintain regular, reliable attendance.
Ability to work effectively in an open office environment with moderate noise and distractions.
Mandated court reporting.
Ability to meet applicable state, federal, local, and BVHP standards.
Selected candidates are subject to a comprehensive background check; Live Scan fingerprinting, TB clearance, and other medical vaccinations may be required.
Valid California driver’s license if duties require it.

Nice To Haves

Experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or completing social-services internships or practicums.
Basic knowledge of homelessness issues, social services, and community resources in San Francisco.
Familiarity with trauma-informed care, cultural competency, and client-centered approaches.
Knowledge of laws, regulations, and policies related to homelessness and social services.
Relevant case-management certification, such as CCM or ACM; Certified Alcohol and Drug Counselor (CADC); or Mental Health First Aid.
Familiarity with Harm Reduction, Motivational Interviewing, and the Housing First approach.
Strong understanding of issues faced by disenfranchised populations and knowledge of community resources and services.

Responsibilities

Manage a caseload of complex cases, providing direct support and intervention.
Assess clients’ needs, strengths, and challenges.
Develop, implement, and monitor individualized care plans every 90 days in collaboration with clients, families, and service providers.
Facilitate access to healthcare, housing, education, employment, and social support.
Conduct in-person client check-ins in office and field settings.
Maintain, coordinate, and plan a weekly calendar to support client engagement and service delivery.
Upload photos of in-person visits to the organization’s designated system.
Complete case notes within 48 hours of client-related events using the PIRP format.
Maintain accurate client records, documentation, and reporting in compliance with organizational policies and ethical standards.
Attend weekly supervision sessions with a clinician and one-on-one meetings with leadership.
Participate in stakeholder meetings and collaborate with community organizations, healthcare providers, and other stakeholders to coordinate services and resources.
Ensure case management activities align with organizational policies, legal regulations, and ethical standards.
Monitor and evaluate service effectiveness and identify and implement improvements.
Participate in internal and external audits, reviews, and evaluations.
Advocate for clients’ rights and needs within the organization and broader community.
Represent the organization at meetings, conferences, and events as needed.
Stay informed about industry trends, best practices, and regulatory updates, and share knowledge with colleagues.
Contribute to the development and implementation of case management programs and initiatives.
Identify opportunities for program improvement and innovation and propose recommendations to senior leadership.
Perform other duties as assigned.