Flex Housing Lead Case Manager

Bayview Hunters Point Foundation for Community Imp•San Francisco, CA

just now•$78,000 - $81,000

About The Position

The Lead Case Manager oversees and coordinates case management services, including training and supervising case managers while providing direct support to guests. The role includes conducting needs assessments, facilitating access to resources, coordinating care, and maintaining collaborative relationships with residents, colleagues, and service providers. The Lead Case Manager provides regular documentation and care-retention interventions and applies harm reduction principles to support residents in achieving their goals. The position provides daily oversight of the case management team, including guidance on service delivery and documentation, regulatory compliance, caseload management, and on-call scheduling. The Lead Case Manager conducts outreach, identifies residents who may benefit from personalized support or case management, addresses immediate needs during screening and intake, and works with residents to develop and update Individual Service Plans. The role also connects residents to community resources, supports program enrollment and appointment retention, distributes harm reduction and overdose prevention supplies when needed, coordinates care with providers and caregivers, and helps identify service gaps and advocate for systemic improvements. The position requires maintaining accurate client records, participating in meetings and trainings, providing dependable whole-person case management consistent with harm reduction principles, and contributing to the upkeep and supervision of the drop-in area. It may require irregular or extended hours, travel between sites, court reporting, and completion of fingerprinting, TB clearance, vaccinations, and background screening as applicable.

Requirements

Bachelor’s degree from an accredited institution.
At least 3 years of direct-services experience with low-income individuals, behavioral health, and/or homelessness, including building supportive relationships with clients, peers, and partners.
Supervisory or project management experience.
Demonstrated passion for serving chronically homeless populations with co-occurring disorders.
Proven ability to manage change, improve performance metrics, and remain flexible and positive under pressure.
Flexible, team-oriented, and able to take initiative.
Strong conflict-resolution, boundary-setting, and de-escalation skills.
Ability to prioritize workload, complete tasks efficiently, work independently, and seek supervision when needed.
Excellent communication skills, including writing case notes, reports, and procedures, presenting information, and responding to questions from varied audiences.
Proficiency in Microsoft Office and adaptability to technological changes; computer skills including Avatar and internet browsers.
Strong clerical skills, including typing, proofreading, and attention to grammar and spelling.
Familiarity with general business correspondence, policies, financial documentation, and applicable government regulations.
Adherence to strict confidentiality standards concerning site names, addresses, and guest or staff information.
Dependability, cooperation, and a problem-solving mindset.
Strong understanding of the city- and state-level political and community-service environment, including key leaders, stakeholders, and critical service needs.
Regular and reliable job attendance.
Valid California driver’s license if duties require it.
Effective verbal and written communication skills.
Respect for others and ability to maintain professional relationships.
Independent judgment in evaluating options and making sound decisions.
Ability to work in an open office environment with moderate noise and distractions.
Ability to meet deadlines and time constraints.
Ability to meet required state, federal, local, and BVHP standards.
May be required to complete Live Scan fingerprinting, TB clearance, medical vaccinations, and a comprehensive background check.

Nice To Haves

Knowledge of substance use and harm reduction strategies.
Experience in government relations, nonprofit organizations, and grassroots organizing.
Master’s degree and licensed-eligible status.

Responsibilities

Provide daily oversight, guidance, training, and supervision to the case management team, including support for service delivery, documentation, regulatory compliance, caseload management, and on-call scheduling.
Collaborate with staff and clients to use resources effectively, prevent returns to homelessness, meet organizational and regulatory requirements, support licensure compliance, and improve quality and performance.
Participate in staff meetings, supervision meetings, trainings, and other required meetings.
Formulate and manage outreach activities to promote resident engagement and identify residents who would benefit from personalized support or case management services.
Educate residents about relevant services, treatment courses, risks, and health outcomes associated with certain behaviors.
Address emergent needs during screening and intake, including medical care, shelter, food, clothing, and harm reduction services and supplies.
Develop and implement Individual Service Plans with residents, addressing needs, risks, barriers, goals, and interventions; periodically update plans to reflect progress, new needs, and residents’ autonomy.
Assist residents in accessing community resources based on assessments and their stated needs.
Distribute safe drug-use supplies and overdose prevention kits when necessary.
Develop and maintain collaborative relationships with community partners and service providers, including substance use treatment, mental health, housing, and primary healthcare providers.
Maintain up-to-date client charts and appropriate documentation.
Provide structured, dependable case management consistent with harm reduction principles and a whole-person approach.
Assist residents with enrollment and retention in service programs and with scheduling and keeping appointments.
Identify gaps and barriers in community resources and advocate for systemic changes.
Participate in regular upkeep, cleaning, stocking, and supervision of the drop-in area weekly or as needed.
Lead communication among members of each participant’s case management team, coordinate care with providers and caregivers, and convene case conferences to support service continuity and eliminate service gaps.
Provide intensive and restorative care management support.
Perform other duties as assigned.