Housing Case Manager Lead

Friends of Switchpoint Inc•Saint George, UT

4d•$20 - $24

About The Position

Friends of Switchpoint is a non-profit organization dedicated to empowering individuals, families, and veterans experiencing poverty and homelessness since 2014. Their mission is to address the root causes of poverty and provide personalized plans for self-sufficiency. The Housing Case Manager Lead supports the Housing Case Manager Supervisor in the day-to-day operations of housing programs. This role involves administrative compliance, client navigation, housing coordination, building community partnerships, and facilitating workshops. A significant aspect of this position is generating and organizing reports, providing team support in the Supervisor's absence, and thoroughly understanding housing grants. The role is crucial in helping individuals and families experiencing homelessness achieve housing stability by supporting case managers, maintaining organized documentation, and fostering strong relationships with staff, landlords, and community partners.

Requirements

Maintain a caseload of Housing Grant-funded clients, providing all support services and prescribed activities to enable independence, such as Home Visits, case planning etc.
Conduct/facilitate parenting classes with Housing Grant-funded families to help families grow their communications skills and parents increase their parenting skills
As back-up to Case Managers, maintain communication and case support for clients when Case Managers are out of the office for extended periods
As back-up to the responsible HCM, conduct Budgeting Class with Housing Grant-funded clients to help clients develop financial stability
When needed, conduct Grant Intakes with prospective clients (all Housing Grants)
Learn each current Housing Grant and support the team in meeting grant expectations
Perform internal organization and grant file and systems reviews to ensure compliance with FOS and Grant policies and procedures
Support staff in maintaining HMIS compliance by reviewing data for accuracy, flagging missing entries, and ensuring timely updates to client records
Execute monthly HMIS reports, understand where deficits might exist and work with each staff member to ensure appropriate data is updated in a timely manner
Audit Case Management files regularly to ensure compliance and readiness for internal or outside review
Help organize data for grant reports, outcome tracking, and compliance
Create and maintain library of Housing Client Success Stories for use internally or externally
Keep visual trackers or spreadsheets updated with client progress and goals
Help Case Managers track and meet deadlines (assessments, housing goals, case plans, follow-ups) to ensure ongoing compliance with Grant and FOS policies
Work collaboratively with team to ensure follow-through and solutions-oriented approach to any data deficits
As needed, work with HCMS to develop and track departmental Key Performance Indicators (KPIs)
Review and maintain SharePoint documents regularly to ensure team has access to most up-to-date documentation
Work with the HCMS to plan and schedule workshops and training for both clients and staff
Work with the team to develop and maintain weekly training schedule (sessions occur post-team meetings)
Gather feedback after classes, enter responses into tracking tools, and share helpful trends or suggestions
Research new community classes, training, or events that clients might benefit from and help connect them
Work with the HCMS to build and maintain strong relationships with Community partners and Property Managers through regular communication
Create documents that add value to drop-in and Housing Grant clients – such as a list of housing barriers by Property Management/housing development, etc.
Serve as backup support for staff when the Housing Case Manager Supervisor (HCMS) is unavailable, ensuring continuity of client support and program coordination
Represent the Housing Team and FOS by participating in FOS, Community, State and other management meetings as required
Run weekly Department Team Meetings, including ensuring each team-member and each grant is represented; take Minutes and publish them within a timely manner and ensure action items are followed-up
Undertake special projects as requested
Support a strong team environment by staying flexible and collaborative and by utilizing strong communications skills
Help maintain communication between internal teams and the STG Housing Department
Work with the HCMS to build and maintain strong relationships with Community partners and Property Managers through regular communication, personal visits, etc.
When needed, field incoming calls and drop-in visitors; providing housing resources and support, connection to FOS departments or referrals to Community Partners

Responsibilities

Maintain a caseload of Housing Grant-funded clients, providing all support services and prescribed activities to enable independence, such as Home Visits, case planning etc.
Conduct/facilitate parenting classes with Housing Grant-funded families to help families grow their communications skills and parents increase their parenting skills
As back-up to Case Managers, maintain communication and case support for clients when Case Managers are out of the office for extended periods
As back-up to the responsible HCM, conduct Budgeting Class with Housing Grant-funded clients to help clients develop financial stability
When needed, conduct Grant Intakes with prospective clients (all Housing Grants)
Learn each current Housing Grant and support the team in meeting grant expectations
Perform internal organization and grant file and systems reviews to ensure compliance with FOS and Grant policies and procedures
Support staff in maintaining HMIS compliance by reviewing data for accuracy, flagging missing entries, and ensuring timely updates to client records
Execute monthly HMIS reports, understand where deficits might exist and work with each staff member to ensure appropriate data is updated in a timely manner
Audit Case Management files regularly to ensure compliance and readiness for internal or outside review
Help organize data for grant reports, outcome tracking, and compliance
Create and maintain library of Housing Client Success Stories for use internally or externally
Keep visual trackers or spreadsheets updated with client progress and goals
Help Case Managers track and meet deadlines (assessments, housing goals, case plans, follow-ups) to ensure ongoing compliance with Grant and FOS policies
Work collaboratively with team to ensure follow-through and solutions-oriented approach to any data deficits
As needed, work with HCMS to develop and track departmental Key Performance Indicators (KPIs)
Review and maintain SharePoint documents regularly to ensure team has access to most up-to-date documentation
Work with the HCMS to plan and schedule workshops and training for both clients and staff
Work with the team to develop and maintain weekly training schedule (sessions occur post-team meetings)
Gather feedback after classes, enter responses into tracking tools, and share helpful trends or suggestions
Research new community classes, training, or events that clients might benefit from and help connect them
Work with the HCMS to build and maintain strong relationships with Community partners and Property Managers through regular communication
Create documents that add value to drop-in and Housing Grant clients – such as a list of housing barriers by Property Management/housing development, etc.
Serve as backup support for staff when the Housing Case Manager Supervisor (HCMS) is unavailable, ensuring continuity of client support and program coordination
Represent the Housing Team and FOS by participating in FOS, Community, State and other management meetings as required
Run weekly Department Team Meetings, including ensuring each team-member and each grant is represented; take Minutes and publish them within a timely manner and ensure action items are followed-up
Undertake special projects as requested
Support a strong team environment by staying flexible and collaborative and by utilizing strong communications skills
Help maintain communication between internal teams and the STG Housing Department
Work with the HCMS to build and maintain strong relationships with Community partners and Property Managers through regular communication, personal visits, etc.
When needed, field incoming calls and drop-in visitors; providing housing resources and support, connection to FOS departments or referrals to Community Partners