Housing Services Lead Case Manager

CATHOLIC CHARITIES OF THE DIOCESE OF OAKLAND•Richmond, CA

5d•$73,500 - $73,500•Onsite

About The Position

The Lead Housing Stabilization Case Manager provides direct housing stabilization and case management services to individuals and families who are homeless, at risk of homelessness, or precariously housed, while also serving as a lead resource for the Housing Services team. The position performs the full range of duties assigned to Housing Case Managers, including eligibility assessment, housing problem-solving, housing stabilization planning, financial assistance, referrals, case documentation, and follow-up services. In addition to direct service responsibilities, the Lead Housing Stabilization Case Manager supports the Housing Services Division Manager with day-to-day program operations, including case assignment and workflow coordination, case consultation and review, staff training and guidance, quality assurance, and program reporting. The Lead provides case consultation, guidance, and technical support to Housing Case Managers but does not directly supervise them. The position may supervise Housing Intake Coordinators, interns, and volunteers and assists in ensuring the consistent application of program requirements, documentation standards, and Housing Services policies and procedures.

Requirements

Bachelor’s degree in social work, human services, sociology, psychology, public administration, or a related field and a minimum of three (3) years of relevant experience in housing, homelessness, or social services; OR, in lieu of a bachelor’s degree, a minimum of five (5) years of relevant experience in housing, homelessness, or social services.
Must demonstrate progressively responsible experience in current or previous roles. This may include responsibility for complex case management, case coordination, training or mentoring staff, coordinating workflow, conducting case or file reviews, supporting program reporting or quality assurance activities, assisting with program operations, or serving as a technical resource to colleagues.
Demonstrated knowledge of housing stabilization, homelessness prevention, housing assistance programs, case management practices, and community-based social services.
Experience working effectively with individuals and families from diverse backgrounds, including individuals experiencing housing instability, homelessness, or other significant barriers to stability.
Ability to establish and maintain effective, professional, and trusting relationships with clients, colleagues, community partners, landlords, and other service providers.
Strong judgment and ability to interpret and apply program eligibility requirements, policies, procedures, and funding guidelines.
Proficiency with Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn and effectively use client management, case documentation, and reporting systems.
Ability to travel locally for meetings, outreach activities, and client home visits as needed.
Current valid California driver’s license, reliable transportation, and proof of automobile insurance as required for job-related travel.

Nice To Haves

Lived experience with housing services is highly preferred.

Responsibilities

Perform all essential functions of a Housing Stabilization Case Manager, including direct client services, and maintain a caseload appropriate to the position’s lead responsibilities and program needs.
Serve as a lead resource to Housing Case Managers, providing case consultation, technical guidance, coaching, and day-to-day support regarding complex cases, program eligibility, documentation requirements, housing stabilization strategies, financial assistance, and available resources.
Provide orientation, training, and ongoing guidance to Housing Case Managers and Housing Intake Coordinators regarding program procedures, documentation standards, client service practices, and applicable client management systems.
May supervise Housing Intake Coordinators, interns, and volunteers, including assigning and reviewing work, providing training and guidance, and supporting professional development.
Support the Housing Services Division Manager in coordinating case assignments and monitoring case distribution, workload, and workflow across Housing Services programs.
Conduct and/or coordinate periodic case record and program reviews to assess documentation completeness, eligibility compliance, service delivery, and adherence to program, contract, and funding requirements.
Identify areas requiring correction, follow-up, or additional training in consultation with the Housing Services Division Manager.
Support program monitoring and quality assurance activities, including data review, tracking of service and contract deliverables, preparation of program reports, and identification of trends, service gaps, documentation concerns, or operational issues.
Assist with the development, implementation, and ongoing improvement of Housing Services procedures, workflows, forms, tools, and staff guidance to promote consistent service delivery and documentation practices across programs and locations.
Serve as a resource to staff when complex client, eligibility, landlord, documentation, or financial-assistance issues arise and elevate matters to the Housing Services Division Manager when appropriate.
Assist with coordination of housing clinics, office hours, outreach activities, community partner activities, and other Housing Services operations as needed.
Provide program and direct-service coverage during staff absences, periods of high demand, or other operational needs.
Participate in team meetings and support communication of program updates, procedural changes, funding requirements, documentation standards, and operational priorities.
Perform other duties or functions as assigned.
Maintain a direct caseload commensurate with lead responsibilities and program needs, as assigned by the Housing Services Division Manager.
Produce accurate, timely, and eligible applications for assistance
Remain up to date with best and promising practices in case management services
Maintain strong working relationships with key internal and external stakeholders, including partners in the wider field of housing and homelessness services
Produce timely, high-quality reports, documentation, and other written material
Prioritize work to ensure that deadlines are met