Case Manager III

The Lemoine Company•Baton Rouge, LA

2d•Onsite

About The Position

The Case Manager III maintains a complete understanding of applicable program policies, requirements, and procedures and reviews cases according to established guidelines. The role may assist with or lead day-to-day program management activities, including processing, monitoring, tracking, and reporting applications within a functional area, with little or no direct supervision. The Case Manager III may specialize in particular subjects within the functional area. The position manages complex disaster recovery and housing assistance cases, assesses eligibility, resolves complex case issues, validates assistance determinations, and coordinates with applicants and program partners. It also maintains compliant case records, supports grant execution and quality assurance, and provides guidance on program requirements. The position is based in an office in Baton Rouge, Louisiana, and is a Section 3-eligible job opportunity under the Housing and Urban Development Act of 1968. Section 3 residents are encouraged to apply.

Requirements

A four-year bachelor's degree from an accredited university; three years of relevant experience may substitute for the degree.
At least three years of experience relevant to the functional area and/or experience providing specialized advisory services, which may include construction, financial, housing, and/or related industry knowledge.
Ability to perform job functions with little to no supervision while tracking timelines, meeting deadlines, and addressing performance measures.
Ability to acquire working knowledge of applicable rules and regulations and provide technical assistance for the Program.
Excellent written and oral communication skills.
Strong analytical skills, ability to work independently, and effective interpersonal skills.
Intermediate Microsoft Office skills, including knowledge of creating tables and graphs in Microsoft Excel, and ability to learn new software applications quickly.
Ability to communicate effectively in person, by telephone, and through electronic means.
Ability to travel locally as needed.

Nice To Haves

Experience with CDBG housing and/or FEMA hazard mitigation and similar programs or projects.

Responsibilities

Manage a complex caseload of disaster recovery and housing assistance applicants.
Conduct applicant intake, eligibility reviews, and case assessments.
Verify ownership, occupancy, income, and other program eligibility requirements.
Analyze and resolve complex case issues, documentation deficiencies, and funding conflicts.
Calculate and validate grant awards and assistance determinations.
Maintain accurate case records and ensure compliance with program regulations.
Coordinate with applicants, stakeholders, and program partners to facilitate case resolution.
Prepare closing documentation and support grant execution activities.
Monitor case progress and communicate application status updates.
Identify and address barriers affecting applicant participation or disbursement.
Document case activity and maintain complete electronic case files.
Support quality assurance efforts and provide guidance on program requirements.
Manage at least six Case Managers at levels 1 or 2.