Case Manager III - Driver

U.S.VETS•Waianae, HI

6d•$53,361 - $55,000•Onsite

About The Position

Case Manager III provides guidance to veterans to help them achieve their highest level of independence. Case management is a collaborative process involving assessment, planning, implementation, coordination, monitoring, and evaluation of services to meet each client’s needs. The position reports directly to the Program Coordinator or Director of Behavioral Health at U.S.VETS. Depending on program assignment, the Case Manager may serve clients in Transitional Housing, Permanent Housing, Workforce, Supportive Services for Veteran Families (SSVF), or the Incarcerated Veterans Transition Program (IVTP). The role may involve travel of up to 25% and is classified as exempt. The Case Manager assesses client needs and barriers, coordinates care with VA personnel and community partners, supports client planning and progress, maintains compliant and confidential records, and contributes to program quality, reporting, training, and supervision of student interns. Staff with a valid driver’s license who meet company insurance requirements may be asked to complete driver training and drive company vehicles for work-related activities, including client transportation.

Requirements

Master’s degree in Social Work, Psychology, Counseling, or another related social service field.
Strong oral and written communication skills.
Professional manner and appearance.
Ability to work independently and as part of a team.
Ability to take direction.
Ability to work effectively with diverse clients, staff, and community members.
Intermediate computer literacy, including the ability to use electronic medical records systems and Microsoft Office applications.
Valid driver’s license.
To drive company vehicles, meet company insurance requirements and complete a provided driver training course.
For IVTP assignment, ability to pass the background check required for clearance into jails or prisons.

Nice To Haves

Two years of experience in social services or a related field preferred.
Experience working with homeless people and/or veterans preferred.
Certification in Substance Abuse Counseling preferred.
Experience facilitating support groups preferred.
For IVTP assignment, experience working with clients transitioning from jail or prison preferred.

Responsibilities

Assess veterans’ needs and barriers in areas including housing, employment, education and training, finances, sobriety support and addiction treatment, legal matters, family and social support, and medical and psychiatric care.
Coordinate care with VA personnel and community partners, including eligibility documentation and mental and physical health services.
Facilitate client intake and compile files with complete program eligibility documentation.
Collaborate with clients to develop Individual Action Plans (IAPs).
Guide Case Manager I and II staff on IAPs, intervention strategies, progress notes, and discharge planning during weekly meetings and as needed.
Conduct crisis intervention and support Case Manager I and II staff with client issues.
Maintain confidential, timely, complete, and properly organized client files in accordance with organizational standards.
Meet with clients as required by program rules and document progress notes in Data/Assessment/Plan (DAP) format.
Review and document monthly IAP updates and complete timely discharge summaries.
Conduct home visits to provide case management and ensure clients’ health and welfare.
Assist with quality management activities, data collection, and report preparation.
Facilitate client life-skills classes and, where applicable, specialized case management services and groups for veteran subpopulations.
Conduct random drug and alcohol screenings of clients.
Maintain confidentiality in compliance with HIPAA standards.
Assist the Program Coordinator and Clinical Director with audits of client documentation and program reporting.
Supervise student interns, including assigning tasks, reviewing process recordings, holding supervision sessions, conducting evaluations, and following university standards.
Assist with training new staff and providing training to team members.
Assist with urgent client issues outside business hours as needed.
Enter accurate and timely data into HMIS, as applicable, and other required databases; document client referrals.
Attend scheduled team meetings and trainings.
Submit timesheets, mileage logs, client expenses, and other required documentation accurately and on time.
Perform other duties as required.
If assigned to Transitional Housing, support clients in transitioning to permanent housing, account for clients daily, monitor rent or participant-fee compliance, and locate suitable community housing units for scattered-site programs.
If assigned to Permanent Housing, help clients obtain and maintain permanent housing, locate suitable units for scattered-site programs, and ensure dependent children are enrolled in school and connected to community services when serving families.
If assigned to Workforce, assist with program assessment and enrollment; develop employment plans with clients; address employment barriers; support employment, education, and training goals; help prepare cover letters and resumes; facilitate employment-related classes; present clients’ employment backgrounds to prospective employers; and maintain knowledge of community employment agencies and procedures.
If assigned to SSVF, provide rapid rehousing and homelessness prevention services, develop Housing Stability Plans, serve family members in veteran households, conduct home visits, connect dependent children to schools and community services, comply with VA and organizational requirements for Temporary Financial Assistance, rapidly house homeless veteran families, conduct Rent Reasonableness Testing, ensure rental units meet Habitability Standards, and coordinate with VA Grant & Per Diem Transitional Housing Programs.
If assigned to IVTP, support assessment and enrollment for incarcerated or recently released clients; develop employment plans and address employment barriers; assist with employment materials and supportive services; facilitate employment-related classes; maintain knowledge of community employment agencies and procedures; and conduct meetings and classes in jail or prison when clients are incarcerated.
If requested and eligible, complete company-provided driver training and drive company vehicles for work-related activities, including client transportation.