Case Manager III (full time) - Bluffside Men's Recovery
About The Position
Heartland Family Service is hiring a Case Manager III for Bluffside Men’s Recovery, a Clinically Managed High-Intensity Residential Program (ASAM Level 3.5) for adult men with co-occurring substance use and mental health disorders. The program offers structured therapeutic support in a safe, recovery-oriented environment focused on stabilization, treatment engagement, and successful community reintegration. Its services incorporate evidence-based practices, trauma-informed care, medication-assisted treatment when clinically indicated, and individualized treatment planning. The Case Manager III provides direct supervision and support within the therapeutic milieu to promote client safety, structure, and engagement in recovery-oriented programming. The role supports clinical goals through behavioral coaching, skill reinforcement, and structured daily programming. Bluffside Men’s Recovery is under development, giving hired team members the opportunity to help establish program operations, culture, and best practices. Through the program opening in January 2027, the training schedule is Monday–Thursday, 8:00 AM–4:00 PM, plus one additional eight-hour shadow shift each week between Friday and Sunday, scheduled based on staff preference. Beginning with the program opening, the position transitions to five eight-hour shifts per seven-day period; the schedule will be discussed during the interview. Compensation is $19.74–$23.54 per hour, determined by total years of relevant experience.
Requirements
- Bachelor’s degree preferred, or equivalent experience in behavioral health or residential care.
- Training in trauma-informed care, crisis intervention, CPR/First Aid, and de-escalation preferred.
- Strong crisis awareness and de-escalation skills.
- Ability to maintain structure in high-acuity environments.
- Effective communication and behavioral observation skills.
- Trauma-informed, recovery-oriented mindset.
- Team collaboration and reliability.
Nice To Haves
- Bachelor’s degree.
- Training in trauma-informed care, crisis intervention, CPR/First Aid, and de-escalation.
Responsibilities
- Provide continuous supervision and support in the residential setting.
- Ensure client safety and adherence to program expectations.
- Maintain a structured, recovery-focused environment.
- Support treatment plan implementation through real-time coaching.
- Redirect clients and reinforce coping skills.
- Assist with daily living skills and structured routines.
- Facilitate non-clinical recovery-oriented and psychoeducational groups, including peer support, life skills and activities of daily living, wellness and recreational activities, and recovery skills practice.
- Monitor and document client behavior, engagement, and safety concerns.
- Complete daily shift documentation, weekly client progress reports, and incident reports.
- Communicate relevant updates to clinical and supervisory staff.
- Work with clinical and operational staff to support treatment goals.
- Provide input regarding client behavior and milieu dynamics.
- Support consistency of program expectations across shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
