Case Manager, Residential Recovery

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Framingham, MA

7h • $0 - $21

About The Position

The Case Manager provides individual and group counseling, case management services, and program activities for clients in the Residential Recovery program. The role supports clients in following individualized treatment plans, accessing community resources, maintaining sustainable housing, and pursuing economic development goals. The Case Manager works with clients and SMOC colleagues, maintains accurate records and required database entries, and ensures services comply with applicable laws, funder requirements, and agency policies.

This position works with female clients and is designated as female only due to privacy and safety requirements. The schedule is Tuesday through Saturday, 8:00 AM to 4:00 PM, with a one-hour unpaid lunch break, for 35 hours per week. Some travel using the employee’s personal vehicle is required, and a successful background check is required. The position reports directly to the Clinical Supervisor and Program Director and has no direct reports.

Requirements

• Minimum of one year of experience in Human Services or a related field.
• Certification or license in substance abuse counseling (CADAC or LADAC), or at minimum enrollment in a certificate program.
• If applicable, a minimum of three years of continuous sobriety.
• Minimum of one year of assessment, advocacy, and case management experience or skills.
• Sensitivity to low-income people from diverse backgrounds and excellent listening skills.
• Ability to work independently and collaboratively.
• Strong written and verbal communication skills.
• Valid driver’s license, reliable transportation, and ability to meet insurance standards.
• Ability to drive a vehicle and ascend and descend stairs in residences.
• Successful background check.
• Position is designated female only because it serves female clients and has privacy and safety requirements.

Responsibilities

• Provide individual and group counseling to assigned clients, collaborating with the Clinical Supervisor as needed.
• Establish and coordinate treatment plans for each client.
• Provide information and referrals to community-based resources, including housing-sustainability services such as fuel assistance, food stamps, and food pantries.
• Ensure clients comply with program guidelines and complete assigned daily chores.
• Maintain complete and accurate client files and records, and complete required paperwork accurately and on time.
• Collaborate with SMOC staff on housing and employment searches and stability as indicated in treatment plans.
• Maintain weekly contact with clients; regularly reassess, evaluate, and document adherence to treatment plans.
• Support clients in continued economic development planning.
• Provide monthly communication when necessary, mediate conflicts, and advocate in Housing Court.
• Maintain current case notes, telephone contact logs, and community-service referrals; enter client data into required databases daily.
• Participate in the Case Management team and attend all team meetings.
• Conduct groups and workshops related to clients’ needs as appropriate.
• Assist clients with arranging appointments and transportation.
• Engage clients by understanding and addressing their needs, whether within or outside the scope of work.
• Attend engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program, department, agency, and funder requirements and SMOC policies and procedures.
• Perform other duties as assigned.

Benefits

• Up to three weeks of accrued vacation, two weeks of sick time, and 12 paid holidays during the first year for full-time employees.
• Employer-paid life insurance and AD&D and long-term disability for full-time employees.
• Medical plans through Mass General Brigham with an HRA employer cost-sharing program, dental plans with orthodontic coverage, and EyeMed vision insurance for full-time employees.
• 403(B) retirement plan with company match starting on day one for full-time and part-time employees.
• Voluntary benefits including term and whole life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Flexible Spending Accounts and Dependent Care Accounts.
• Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed