Career Advisor Jobs

About The Position

Requirements

• Strong customer service focus and excellent oral and written communication skills.
• Highly organized, detail-oriented, and motivated, with the ability to multitask in a fast-paced environment.
• Basic mechanical knowledge sufficient to communicate with customers about the repair process.
• Computer proficiency, including Microsoft Word, Excel, and service management systems.
• High integrity, reliability, professionalism, and strong teamwork skills, with flexibility to adapt to changing priorities.
• Ability to work a varying work schedule or shift and be flexible.
• Demonstrated ability to stay organized, prioritize effectively, and remain calm under stress.
• High school diploma or equivalent required.
• Regular ability to stand, sit, talk, hear, and use hands/fingers to operate a computer keyboard, telephone, and other service-related tools.
• Close vision for reading service orders, invoices, and computer screens; hearing sufficient to communicate with customers and coworkers in person and over the phone.
• Occasional lifting of up to 25 lbs., and ability to bend, stoop, and reach as needed.

Nice To Haves

• Excellent time management skills for managing work orders in a high-volume shop.
• Experience communicating with customers and providing excellent customer service.
• Previous experience as a Service Advisor or in a customer-facing service role.
• Associate’s or Bachelor’s degree in Business, Automotive/Diesel Technology, or a related field.

Responsibilities

• Greet and communicate with customers to schedule service appointments and review repair needs.
• Check in customer equipment upon arrival and accurately document details.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control of them until they are closed and invoiced.
• Communicate service status, cost estimates, and final invoices to customers, and collect payment for services rendered.
• Work with technicians to accurately quote service work and ensure timely completion.
• Maintain service department records, files, and information libraries, including bulletins and manuals.
• Update customer profiles with equipment details, hours, and other information from work orders.
• Assist the Service Manager/Shop Foreman in controlling department expenses.
• Assist in scheduling and coordinating internal and external technician training.
• Support the Service Manager in coordinating customer clinics, field days, and related promotional events.
• Promote additional services and products to support customer needs.
• Deliver excellent customer service to build long-term relationships and drive repeat business.

Benefits

• Profit Sharing Bonus Program
• 401(k) with 4% company match
• Medical, dental, vision, and life insurance
• Paid time off, sick time, and company holidays
• Tuition reimbursement and apprenticeship sponsorship
• Technician Incentive Program
• Employee Assistance Program (EAP)
• Boot voucher and technician tool account
• Company vehicle for qualifying roles
• Training through John Deere University
• Eligible to join the John Deere Credit Union
• Advancement opportunities