Career Advisor - Access Points

Action for Boston Community Development•Dorchester, MA

14d•Onsite

About The Position

The Career Advisor supports job seekers through career planning, assessment, workshops, and career center services that help improve customers’ employment prospects. The role explains available services, including job development, labor market information, training opportunities, partner services, and referrals. It provides individualized guidance on resumes, cover letters, job-search strategies, employment planning, and career transitions. The Career Advisor works with customers to assess needs, set goals, evaluate options, and identify solutions, while maintaining a large caseload through regular follow-up. The position also researches labor market trends, administers career assessments as appropriate, facilitates workshops, maintains accurate customer records in MOSES, and builds effective relationships with career center partners. The role splits the week supporting clients at the Roxbury and Brighton locations.

Requirements

At least three years of customer service or relevant experience.
High school diploma or equivalent.
Ability to function effectively as part of a team.
Ability to advocate for Career Center customers.
Demonstrated ability to work sensitively with people from diverse backgrounds.
Strong public speaking and presentation skills.
Ability to develop and maintain effective working relationships.
Proficiency with MS Office.
Ability to accurately and promptly document and maintain records in a database and paper files.
Excellent attention to detail.
Demonstrated adaptability.
Ability to work well independently and as part of a team.
Effective verbal and written communication skills.

Nice To Haves

Associate’s or bachelor’s degree in human services, public administration, business management, or a related field.
At least two years of experience working in a career center, providing services to businesses, or other related experience.
Knowledge and experience with WIOA, TRADE, RESEA, and other Career Center Programs, including regulations, programs, guidelines, and administrative requirements.
Bilingual Spanish skills.

Responsibilities

Explain Career Center service procedures and processes, including career planning, job development, labor market information, training opportunities, partner services, and referrals.
Provide services such as resume and cover letter review or development, job-search strategies, labor market information, job referrals, and referrals to partner services.
Develop needs analyses and employment plans, including goal setting.
Tailor support to customers’ individual needs and elicit solutions and strategies from them.
Gather information through interviewing and observing individuals.
Provide feedback and an objective perspective as customers evaluate options or make career transitions.
Support customers through transitions and facilitate decision-making and goal setting, including referrals to partners, training, TRADE, Section 30, and the ITA process.
Maintain knowledge of current career assessments and administer and interpret them as appropriate.
Research labor market issues and current workplace trends.
Manage high-stress situations while demonstrating sound decision-making.
Present job-search and career-transition workshops.
Inform customers about matters relevant to Career Center services, follow up on prior services, determine their success, update information, and offer additional services.
Enter customer data accurately and promptly according to MOSES policies, and use MOSES reports appropriately and promptly.
Maintain 30-day contact with a large caseload by telephone, email, and personal appointments.
Establish and maintain effective working relationships with Career Center partners.
Support clients at the Roxbury and Brighton locations during the week.
Perform other related duties as assigned.