Career Advisor

EDSI (Educational Data Systems, Inc.)•Scranton, PA

About The Position

The Career Advisor provides case management and career counseling to customers, supporting them in gaining and retaining employment and advancing their careers. The role includes assessing customers’ work, family, and personal development needs; determining WIOA eligibility; completing enrollment documentation; building one-on-one relationships to address employment barriers; and connecting customers with appropriate community or social service agencies. The Career Advisor supports customers’ participation in planned activities, oversees activities and workshop schedules, addresses attendance challenges, and provides case management follow-up and retention services. The position maintains organized customer records and detailed case notes, shares information with appropriate staff and funding agencies, assists with project reports, and works with the team to improve customer engagement and achieve contract outcomes.

Requirements

Career counseling experience.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, and written communication skills.
Ability to maintain flexibility as contract or contractor needs require.
Bachelor’s degree in Education, Social Work, Human Resources, or a related area.
Knowledge of Microsoft Office programs.
Driver’s license required.

Responsibilities

Provide individualized assessment of customers’ work, family, and personal development needs and opportunities.
Determine WIOA eligibility and accurately complete required enrollment documentation.
Build professional one-on-one working relationships with customers to help address barriers to obtaining and retaining employment.
Refer customers to appropriate community service or social service agencies when needed.
Encourage customers to participate in and complete planned activities outlined in the funding agency contract.
Oversee customer activities and assist with workshop schedules.
Develop solutions to customer attendance problems.
Maintain an organized customer database and detailed documentation of contacts, and maintain customer files as specified by the contractor.
Share information with appropriate staff and/or funding agencies.
Provide consistent case management follow-up and retention services, ensuring post-placement contacts are made as required by contract and accommodating customer work schedules.
Document participant contacts and activities in case progress notes.
Assist with preparation of project reports as needed.
Ensure that contract-required positive outcomes and goals are met.
Work with the team to implement processes that increase customer engagement.