Service Admin/Service Advisor - Avondale, AZ

Military Spouse Corporate Career Network•Avondale, AZ

12d•Onsite

About The Position

The Service Advisor is the main link between customers and the service department, helping ensure an excellent customer experience and smooth, efficient service operations. The role assesses service needs, coordinates work with technicians, keeps customers informed, and builds trust and long-term customer relationships. The Service Advisor greets customers, schedules and checks in service appointments and equipment, documents customer and equipment details, and manages work orders through closure and invoicing. The role communicates service status, estimates, and invoices to customers, collects payment, works with technicians to quote and complete service work, maintains department records and information libraries, and supports the Service Manager/Shop Foreman with expenses, training coordination, and customer events. The position also promotes services and products that meet customer needs. This is an on-site position in Avondale, Arizona. The posted pay range is $25.50–$30.00 per hour, with compensation based on skill level, proven experience, and knowledge.

Requirements

Strong customer service focus and excellent oral and written communication skills.
Highly organized, detail-oriented, and motivated, with the ability to multitask in a fast-paced environment.
Basic mechanical knowledge sufficient to communicate with customers about the repair process.
Computer proficiency, including Microsoft Word, Excel, and service management systems.
High integrity, reliability, professionalism, and strong teamwork skills, with flexibility to adapt to changing priorities.
Ability to work a varying work schedule or shift and be flexible.
Demonstrated ability to stay organized, prioritize effectively, and remain calm under stress.
High school diploma or equivalent required.
Regular ability to stand, sit, talk, hear, and use hands/fingers to operate a computer keyboard, telephone, and other service-related tools.
Close vision for reading service orders, invoices, and computer screens; hearing sufficient to communicate with customers and coworkers in person and over the phone.
Occasional lifting of up to 25 lbs., and ability to bend, stoop, and reach as needed.

Nice To Haves

Excellent time management skills for managing work orders in a high-volume shop.
Experience communicating with customers and providing excellent customer service.
Previous experience as a Service Advisor or in a customer-facing service role.
Associate’s or Bachelor’s degree in Business, Automotive/Diesel Technology, or a related field.

Responsibilities

Greet and communicate with customers to schedule service appointments and review repair needs.
Check in customer equipment upon arrival and accurately document details.
Open work orders as directed by the Service Manager/Shop Foreman and maintain control of them until they are closed and invoiced.
Communicate service status, cost estimates, and final invoices to customers, and collect payment for services rendered.
Work with technicians to accurately quote service work and ensure timely completion.
Maintain service department records, files, and information libraries, including bulletins and manuals.
Update customer profiles with equipment details, hours, and other information from work orders.
Assist the Service Manager/Shop Foreman in controlling department expenses.
Assist in scheduling and coordinating internal and external technician training.
Support the Service Manager in coordinating customer clinics, field days, and related promotional events.
Promote additional services and products to support customer needs.
Deliver excellent customer service to build long-term relationships and drive repeat business.