Service Admin/Service Advisor - Avondale, AZ

VetJobs•Avondale, AZ

1d•$26 - $30•Onsite

About The Position

The Service Advisor is the primary link between customers and the service department, helping deliver an excellent customer experience and keep service operations running smoothly and efficiently. The role assesses service needs, coordinates work with technicians, keeps customers informed, and builds trust and long-term customer relationships. The Service Advisor schedules service appointments, checks in customer equipment, opens and manages work orders through invoicing, communicates service status and costs, and collects payment. The role also maintains service records and customer equipment profiles, supports department expense control and technician training coordination, and assists with customer clinics and promotional events. It promotes additional services and products to meet customer needs and encourage repeat business. The position is located in Avondale, Arizona, and is described as on-site unless otherwise stated. The stated pay range is $25.50–$30.00 per hour.

Requirements

Strong customer-service focus and excellent oral and written communication skills.
Highly organized, detail-oriented, and motivated, with the ability to multitask in a fast-paced environment.
Basic mechanical knowledge to communicate intelligently with customers about the repair process.
Computer proficiency, including Microsoft Word, Excel, and service management systems.
High integrity, reliability, and professionalism; strong team player with flexibility to adapt to changing priorities.
Ability to work a varying work schedule or shift and be flexible.
Demonstrated ability to stay organized, prioritize effectively, and remain calm under stress.
High school diploma or equivalent required.
Regular ability to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard, telephone, and other service-related tools.
Close vision sufficient to read service orders, invoices, and computer screens.
Hearing sufficient to communicate with customers and coworkers in person and over the phone.
Ability to occasionally lift up to 25 pounds and to bend, stoop, and reach as needed.

Nice To Haves

Excellent time-management skills to manage work orders in a high-volume shop.
Experience communicating with customers and providing excellent customer service.
Previous experience as a Service Advisor or in a customer-facing service role.
Associate’s or Bachelor’s degree in Business, Automotive/Diesel Technology, or a related field.

Responsibilities

Greet and communicate with customers to schedule service appointments and review repair needs.
Check in customer equipment upon arrival and accurately document details.
Open work orders as directed by the Service Manager or Shop Foreman and maintain control of them until they are closed and invoiced.
Communicate service status, cost estimates, and final invoices to customers, and collect payment for services rendered.
Work with technicians to accurately quote service work and ensure timely completion.
Maintain service department records, files, and information libraries, including bulletins and manuals.
Update customer profiles with equipment details, hours, and other information from work orders.
Assist the Service Manager or Shop Foreman in controlling department expenses.
Assist with scheduling and coordinating internal and external technician training.
Support the Service Manager in coordinating customer clinics, field days, and related promotional events.
Promote additional services and products to support customer needs.
Deliver excellent customer service to build long-term relationships and drive repeat business.