Service Admin/Service Advisor

Stotz Equipment•Avondale, AZ

10d•$26 - $30

About The Position

Stotz Equipment is a full-service John Deere dealership serving the agriculture, construction, and turf industries. The Service Advisor is the main link between customers and the service department, helping deliver an excellent customer experience by assessing service needs, coordinating work with technicians, and keeping customers informed. The role supports smooth, efficient service operations while building trust and long-term customer relationships. The position requires strong communication and organizational skills, basic mechanical knowledge, and computer proficiency. The successful applicant will be expected to work a varying schedule or shift and adapt to changing priorities. High school diploma or equivalent is required; an associate’s or bachelor’s degree in Business, Automotive/Diesel Technology, or a related field is preferred. Compensation is competitive and based on skill level, proven experience, and knowledge, with a stated range of $25.50–$30.00 per hour. Applicants must complete a background check, including criminal history, and a drug screening before employment begins. A valid driver’s license and clean driving record are required for certain positions.

Requirements

Strong customer service focus and excellent oral and written communication skills.
Highly organized, detail-oriented, and motivated, with the ability to multitask in a fast-paced environment.
Basic mechanical knowledge sufficient to communicate intelligently with customers about the repair process.
Computer proficiency, including Microsoft Word, Excel, and service management systems.
High integrity, reliability, and professionalism; strong team player with flexibility to adapt to changing priorities.
Ability to work a varying work schedule or shift and remain flexible.
Demonstrated ability to stay organized, prioritize effectively, and remain calm under stress.
High school diploma or equivalent required.
Regular ability to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard, telephone, and other service-related tools.
Close vision sufficient to read service orders, invoices, and computer screens.
Hearing ability sufficient to communicate with customers and coworkers in person and over the phone.
Occasional lifting of up to 25 lbs. may be required.
Ability to bend, stoop, and reach as needed.

Nice To Haves

Excellent time management skills to manage work orders in a high-volume shop.
Experience communicating with customers and providing excellent customer service.
Previous experience as a Service Advisor or in a customer-facing service role.
Associate’s or Bachelor’s degree in Business, Automotive/Diesel Technology, or a related field.

Responsibilities

Greet and communicate with customers to schedule service appointments and review repair needs.
Check in customer equipment upon arrival and accurately document details.
Open work orders as directed by the Service Manager or Shop Foreman and maintain control of them until they are closed and invoiced.
Communicate service status, cost estimates, and final invoices to customers, including collecting payment for services rendered.
Work with technicians to accurately quote service work and ensure timely completion.
Maintain service department records, files, and information libraries, including bulletins and manuals.
Update customer profiles with equipment details, hours, and other information from work orders.
Assist the Service Manager or Shop Foreman in controlling department expenses.
Assist with scheduling and coordinating internal and external technician training.
Support the Service Manager in coordinating customer clinics, field days, and related promotional events.
Promote additional services and products to support customer needs.
Provide excellent customer service to build long-term relationships and encourage repeat business.