Service Admin

Lithia & Driveway•Austin, TX

11d•Onsite

About The Position

The Service Administrator provides administrative and operational support to the Service Department and serves as a central point of communication between customers, Service Advisors, management, and other dealership departments. The role supports department efficiency by managing customer communications, scheduling appointments, answering incoming calls, and completing administrative functions so Service Advisors can focus on customer interactions and repair recommendations. The position helps ensure customers receive prompt, professional service, appointments are scheduled efficiently, incoming calls are answered in a timely manner, and Service Advisors can focus on serving customers. This is an hourly, on-site position in Austin, Texas. Pay is based on experience level.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Must comply with the drug-free workplace policy.

Responsibilities

Answer incoming Service Department calls, including overflow calls for Service Advisors.
Schedule and confirm service appointments.
Assist customers with general service inquiries and direct calls appropriately.
Provide administrative support to the Service Manager, Service Advisors, and technicians.
Maintain accurate customer, vehicle, and repair order information.
Prepare and maintain department records, reports, and documentation.
Process invoices, purchase orders, and other administrative paperwork.
Coordinate with Parts, Sales, Warranty, and Accounting departments as needed.
Assist with customer concerns and escalate issues when appropriate.
Maintain an organized and professional office environment.
Perform other duties as assigned to support the Service Department.