Service Dispatch - Service Admin

SPATCO • Orlando, FL

7d

About The Position

SPATCO is seeking an energetic service dispatcher to coordinate service calls for technicians in an assigned branch. The dispatcher works with internal employees and, in some cases, customers, and works closely with the service manager to ensure calls are scheduled, dispatched, and closed in a timely manner. The role requires clear, concise written and verbal communication with department managers, employees, and customers.

Requirements

• Experience dealing with customers.
• Prior use of Microsoft Office, including Word and Excel.
• Dependability and attention to detail.
• Effective listening and communication skills.
• Ability to multitask and perform a variety of tasks effectively.
• Problem-solving skills, including the ability to prioritize important situations, evaluate issues, and resolve them efficiently.
• Ability to work efficiently under time constraints and work well with others.

Nice To Haves

• Previous dispatch experience.

Responsibilities

• Dispatch service technicians to appropriate locations according to customer requests and local branch standards.
• Enter service call information into computer systems.
• Confer with customers or supervising personnel to address questions, problems, and service requests.
• Relay work orders, messages, and information in writing and verbally.
• Use GPS programs to monitor service technicians’ locations and assist with dispatching calls.
• Assist with processing and billing service invoices.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed