Service Dispatch - Service Admin

SPATCO Energy Solutions • Orlando, FL

9d

About The Position

SPATCO Energy Solutions is seeking an energetic service dispatcher to support an assigned branch. The dispatcher coordinates service calls for technicians and works with internal employees and, when needed, customers. Working closely with the service manager, this position helps ensure calls are scheduled, dispatched, and closed in a timely manner. The role requires clear, concise written and verbal communication with department managers, employees, and customers.

Requirements

• Experience dealing with customers.
• Prior use of Microsoft Office, including Word and Excel.
• Dependable and detail-oriented.
• Strong listening and communication skills.
• Ability to multitask and perform a variety of tasks effectively.
• Problem-solving skills, including prioritizing urgent situations, evaluating issues, and resolving them efficiently.
• Ability to work efficiently under time constraints and work well with others.

Nice To Haves

• Previous dispatch experience.

Responsibilities

• Dispatch service technicians to appropriate locations based on customer requests and local branch standards.
• Enter service call information into computer systems.
• Confer with customers or supervising personnel to address questions, problems, and service requests.
• Relay work orders, messages, and information in writing and verbally.
• Use GPS programs to monitor service technician locations and assist with dispatching calls.
• Assist with processing and billing service invoices.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed