Service Advisor - Tolleson, AZ

Velocity Vehicle Group•Tolleson, AZ

9d•$20 - $23

About The Position

The Service Advisor provides customer service in the maintenance area of a commercial truck dealership. The role involves greeting customers, listening to and clarifying vehicle concerns, conducting inspections, checking for recalls, retrieving vehicle information, reviewing maintenance records and service schedules, and keeping customers informed about estimates, timelines, and repair progress. The Service Advisor also handles related administrative work, including submitting warranty repair documentation and responding to customer-relations needs as necessary. The position is responsible for verifying warranty and service-contract coverage, explaining provisions and exclusions, preparing and entering repair orders, obtaining approval signatures, and routing orders to the Estimator and Dispatcher. The Service Advisor monitors repair work to support promised completion times, reviews completed jobs, collects payment, and closes service orders. The role requires technical knowledge, strong communication and organizational skills, and a commitment to customer service. The position is full-time, pays a base rate of $20–$23 per hour based on experience and qualifications, and includes a commission plan.

Requirements

Proven technical expertise.
Knowledge of trucks and parts.
Excellent customer service skills.
Excellent communication skills.
Excellent problem-solving skills.
Strong organizational skills.
Excellent time-management skills.
Ability to work in a fast-paced environment.
Ability to work well with internal and external customers.
Ability to lift up to 50 pounds at times.
Must pass a post-offer drug screening, physical examination, and background check.

Responsibilities

Greet customers when they arrive in the maintenance area.
Listen to customers’ descriptions of vehicle symptoms and clarify reported problems.
Conduct vehicle inspections and proactively check for recalls.
Submit documentation for warranty repair orders.
Retrieve vehicle mileage and VIN information and check maintenance records and service schedules.
Explain estimates and provide customers with daily updates, estimates, and timelines.
Call customers when repairs are complete and the truck is ready for pickup.
Perform administrative and customer-relations duties as needed.
Verify warranty and service-contract coverage by examining records and documents, and explain provisions and exclusions.
Prepare repair orders describing symptoms, problems, causes, and required repairs or services.
Obtain approval signatures and enter repair orders into the service database.
Send repair orders to the Estimator and Dispatcher.
Monitor repair work to help ensure vehicles are ready when promised.
Print warranty documents and repair orders, and issue sublet purchase order numbers.
Review completed jobs, collect payment, and close service orders.