Assistant Service Manager - Tolleson, AZ

Velocity Vehicle Group•Tolleson, AZ

13d•$75,000 - $80,000

About The Position

The Assistant Service Manager supports the daily operations of a commercial truck service department, helping deliver quality repairs, efficient workflow, and a positive customer experience. The role works closely with technicians, service advisors, and the parts department to meet service commitments, maintain safety standards, and support department performance. The position also oversees department operations when the Service Manager is absent.

Requirements

High school diploma or equivalent required.
Working knowledge of heavy-duty truck systems, preventive maintenance, diagnostics, and repair processes.
Strong customer service, communication, organizational, and problem-solving skills.
Ability to prioritize competing demands and coordinate multiple repairs in a fast-paced environment.
Proficiency with service management software, repair order systems, and basic computer applications.
Valid driver’s license required.
Must be able to pass post-offer drug screening, physical examination, and background check.

Nice To Haves

Technical training in diesel technology, automotive service, or a related field.
Three or more years of experience in commercial truck service, diesel repair, fleet maintenance, or a related environment.
Previous experience as a service advisor, lead technician, shop foreman, or team lead.
A commercial driver’s license may be preferred depending on business needs.

Responsibilities

Assist the Service Manager with daily shop operations, technician assignments, scheduling, and workload distribution.
Monitor repair progress and communicate updates regarding completion timelines, estimates, and additional service needs.
Support service advisors in preparing accurate repair orders, obtaining customer approvals, and maintaining complete documentation.
Coordinate with the parts department to ensure timely availability of parts and minimize repair delays.
Help resolve customer concerns professionally and promptly, escalating issues when appropriate.
Monitor technician productivity, repair quality, turnaround times, and department performance goals.
Review repair orders for accurate labor charges, parts usage, supporting documentation, and warranty requirements.
Promote compliance with company policies, manufacturer repair procedures, and applicable safety and environmental requirements.
Assist with employee training, coaching, performance feedback, and maintaining a clean, organized shop.
Support preventive maintenance programs and fleet customer service needs.
Assist with warranty administration and coordination of manufacturer or vendor support.
Oversee department operations in the Service Manager’s absence.