Service Advisor - Tolleson, AZ

Velocity Vehicle Group•Tolleson, AZ

About The Position

Velocity Vehicle Group is hiring a Service Advisor in Tolleson, Arizona. The Service Advisor provides customer service in the maintenance area, listens to customers’ vehicle concerns, conducts inspections, checks for recalls, retrieves vehicle information, and explains estimates and timelines. The role also includes providing customers with daily updates and notifying them when their trucks are ready for pickup. The Service Advisor handles repair-order processes, including checking warranty and service-contract coverage, preparing and entering repair orders, obtaining approval signatures, and monitoring repair work to ensure vehicles are ready when promised. The position also involves reviewing completed jobs, collecting payment, and closing service orders. Administrative tasks, including warranty repair-order documentation and customer relations, are performed as needed.

Requirements

Proven technical expertise.
Knowledge of trucks and parts.
Excellent customer service and communication skills.
Excellent problem-solving skills.
Strong organizational and time-management skills.
Ability to work in a fast-paced environment.
Ability to work well with internal and external customers.
Ability to lift up to 50 pounds at times.
Must pass a post-offer drug screening, physical examination, and background check.

Responsibilities

Greet customers when they arrive in the maintenance area.
Listen to customers’ descriptions of vehicle symptoms, clarify concerns, and determine needed services.
Conduct vehicle inspections and proactively check for recalls.
Retrieve mileage and VIN information and review vehicle maintenance records and service schedules.
Explain estimates and timelines, provide daily updates, and notify customers when their trucks are ready for pickup.
Establish and maintain good customer relations.
Submit documentation for warranty repair orders and perform other administrative duties as needed.
Verify warranty and service-contract coverage by examining records and documents, and explain provisions and exclusions.
Prepare repair orders describing symptoms, problems, causes, and required repairs or services.
Obtain approval signatures, enter repair orders into the service database, and send them to the Estimator and Dispatcher.
Monitor repair work to help ensure vehicles are ready when promised.
Print warranty documents and repair orders, and issue sublet purchase order numbers.
Review completed jobs, collect payment, and close service orders.