Assistant Service Manager - Tolleson, AZ

Velocity Vehicle Group • Tolleson, AZ

10d

About The Position

The Assistant Service Manager supports the daily operations of a commercial truck service department, helping deliver quality repairs, efficient workflow, and a positive customer experience. The role works closely with technicians, service advisors, and the parts department to meet service commitments, maintain safety standards, and support department performance. The Assistant Service Manager also oversees department operations in the Service Manager’s absence.

Requirements

• High school diploma or equivalent.
• Working knowledge of heavy-duty truck systems, preventive maintenance, diagnostics, and repair processes.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to prioritize competing demands and coordinate multiple repairs in a fast-paced environment.
• Proficiency with service management software, repair order systems, and basic computer applications.
• Valid driver’s license.
• Must be able to pass post-offer drug screening, physical examination, and background check.

Nice To Haves

• Technical training in diesel technology, automotive service, or a related field.
• Three or more years of experience in commercial truck service, diesel repair, fleet maintenance, or a related environment.
• Previous experience as a service advisor, lead technician, shop foreman, or team lead.
• A commercial driver’s license may be preferred depending on business needs.

Responsibilities

• Assist the Service Manager with daily shop operations, technician assignments, scheduling, and workload distribution.
• Monitor repair progress and communicate updates regarding completion timelines, estimates, and additional service needs.
• Support service advisors in preparing accurate repair orders, obtaining customer approvals, and maintaining complete documentation.
• Coordinate with the parts department to ensure timely availability of parts and minimize repair delays.
• Help resolve customer concerns professionally and promptly, escalating issues when appropriate.
• Monitor technician productivity, repair quality, turnaround times, and department performance goals.
• Review repair orders for accurate labor charges, parts usage, supporting documentation, and warranty requirements.
• Promote compliance with company policies, manufacturer repair procedures, and applicable safety and environmental requirements.
• Assist with employee training, coaching, performance feedback, and maintaining a clean, organized shop.
• Support preventive maintenance programs and fleet customer service needs.
• Assist with warranty administration and coordination of manufacturer or vendor support.
• Oversee department operations in the Service Manager’s absence.

Benefits

• Competitive pay and eligibility for a bonus incentive plan.
• 401(k) with match.
• Medical, dental, and vision insurance.
• Health savings account (HSA) and flexible spending account (FSA).
• Employer-paid life insurance.
• Paid vacation days.
• Sick leave.
• Employee discounts.
• Company events.
• Training programs and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED