Career Advisor

Equus•Wichita Falls, TX

12d

About The Position

The Career Advisor builds one-on-one working relationships with clients to address barriers to obtaining and retaining employment. The role provides assessment, individualized support, case management, referrals, and follow-up, while helping clients meet goals and complete activities required by funding contracts. The Career Advisor also supports workshops, workforce curriculum, program administration, reporting, documentation, and center operations. The position coordinates with schools, account managers, management, business services staff, and leadership to ensure appropriate documentation, identify available jobs and qualifications, prepare jobseekers through workshops and training, and improve operational processes. It also supports intake and compliance requirements and may perform other duties reasonably related to the role.

Requirements

Two years of experience in career advisement and development, workshop facilitation, workforce curriculum development, public speaking, and content development.
Working knowledge of MS Office and Google Docs.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, written communication, and verbal communication skills.
Strong leadership skills and ability to thrive with multiple stakeholders, frequent change, and diverse objectives.
Professional understanding of a wide range of occupations and career paths, ideally including healthcare.
Bachelor’s degree from an accredited college or university in education, social services, healthcare, and/or communications.
Customer service experience required.
Ability to maintain flexibility as contract or contractor needs require.

Nice To Haves

Professional understanding of occupations and career paths, ideally including those in the healthcare field.

Responsibilities

Build professional one-on-one relationships with clients to address challenges to obtaining and retaining employment through assessment, individualized attention, and coordination.
Provide consistent and comprehensive case management and follow-up.
Conduct new customer orientation and help ensure positive outcomes and goals are met as required by contract.
Coordinate with schools, account managers, and management to ensure appropriate documentation is completed and received.
Facilitate professional development workshops.
Maintain an organized client database and detailed documentation of client contacts.
Ensure participants complete planned activities outlined in the funding agency contract.
Assess participants’ work needs and refer them to appropriate community or social service agencies when needed.
Complete required enrollment documentation accurately.
Document participant contacts and activities in case notes and make post-placement contacts as required by contract.
Develop solutions to participant attendance problems.
Assist with preparation of project reports, including participation and placement reports.
Manage programs, including coordinating introductory workshops, facilitating weekly workshops, issuing grants in accordance with allocation targets, and collecting placement data.
Manage Center job-preparation workshops to ensure a business-driven curriculum, high-quality presentations, satisfactory participation, clear next steps, and tangible outputs.
Collaborate with the business services team to identify available jobs, qualifications, and suitable workshops and trainings for jobseekers.
Develop and maintain a standard communication plan to keep staff informed about center-wide issues and their roles in meeting operational goals.
Participate in training, capacity-building, and professional development activities.
Work with leadership to identify operational challenges and design and implement process improvements.
Provide operational support and coverage as needed.
Assist with Center intake services.
Provide operational support for compliance-driven standards.
Perform other duties reasonably related to the job responsibilities.