Career Advisor

Career Team•Santa Fe, NM

13d•$53,560 - $54,808•Hybrid

About The Position

Career Team is hiring a Career Advisor to provide career counseling, intensive case management, and follow-up services to participants eligible for workforce programs. The advisor guides jobseekers toward employment and training goals, helps remove barriers to success, and ensures accurate, compliant case management. The position works under the supervision of the Program Manager and is expected to be hybrid, with both onsite and remote work. Travel is required as needed.

Requirements

Bachelor’s degree or higher, or an equivalent combination of education and experience.
Strong communication skills and knowledge of community resources.
Strong analytical and problem-solving skills, with the ability to make well-considered decisions.
Computer literacy, including at least MS Word and Excel skills, and ability to learn specialized databases and software systems.
Ability to work in varied settings with a culturally diverse customer base and demonstrate cultural sensitivity.
Ability to serve as a role model and motivate customers toward achieving goals.
Ability to meet and exceed goals and objectives.
Excellent interpersonal, time management, customer service, organizational, and oral and written communication skills.
Knowledge of WIOA and other workforce program requirements.
Demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, efficient, and highly confidential.
Time management skills to meet deadlines and work under pressure.
Valid driver’s license.

Nice To Haves

Bilingual or multilingual ability.
Strong multitasking abilities and a proactive approach to tasks.
Experience and knowledge of WIOA, TANF, SNAP, and other workforce development programs.
Training in Trauma Informed Care, evidence-based practice, and/or whole family services.

Responsibilities

Provide information and case management services to community members interested in workforce services.
Complete intake and eligibility determinations for assigned workforce programs.
Assess jobseekers’ employment, abilities, and training needs through interviews, testing, and other methods.
Serve as a liaison between workforce development programs and community partners and resources.
Enter data into WIT and process clients through required participant information systems.
Guide jobseekers in preparing individual employment plans based on their occupational goals.
Keep current on labor market trends and best practices in career and training paths.
Counsel clients on job opportunities, training programs, and other services.
Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities.
Conduct orientations, workshops, job clubs, and other group presentations.
Assist participants in removing barriers to employment and training.
Follow policies, procedures, and regulations related to eligibility documentation.
Maintain accurate individual case files in WIT, ensuring required eligibility documents are present and compliance requirements are met.
Meet or exceed program benchmarks and participate in required staff events, including training, staff meetings, and individual supervision.
Complete required reports in the data management system.
Approach each day and task with a “ZAG” mindset.
Perform other duties and projects as needed.