Career Advisor 1

C2 GPS- Capital Area Workforce•Austin, TX

13d•Onsite

About The Position

The Career Advisor I provides career counseling and coaching to help customers build their training and professional skills and obtain employment in their desired fields. The role supports job seekers in exploring career options and employment opportunities, including customers with substantial barriers to employment, and contributes to C2 GPS’s workforce-development mission. The Career Advisor assesses customers’ interests, aptitudes, vocational skills, work histories, and development needs; guides them through career exploration and planning; and provides labor-market information to help them establish realistic career goals. The advisor assists with resumes, mock interviews, job-search strategies, and referrals to workforce programs, training, education vendors, financial aid, scholarships, and support services. The role also maintains ongoing contact and case management for a caseload, monitors progress toward academic or occupational goals, coordinates with internal teams and external partners, and connects participants with qualified job opportunities. The position manages customer records and required case documentation, prepares training and supportive-service requests, and ensures case files meet applicable quality-assurance requirements. Work is primarily in an office environment, with occasional driving and travel; flexible hours may be required. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED.
Valid driver’s license and proof of insurance.
Knowledge of workforce development, economic development, and project management.
Knowledge of effective conflict resolution practices, individual case management, or career counseling.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer-service and interpersonal skills, including the ability to work with diverse customers with differing needs and communication styles.
Ability to handle or resolve stressful or challenging situations with difficult customers and to demonstrate sensitivity to customer needs.
Strong case-management, analytical, and critical-thinking skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Nice To Haves

Associate or undergraduate degree.
Previous related workforce experience.
Bilingual in English and Spanish.

Responsibilities

Conduct comprehensive career assessments to identify customers’ occupational interests, aptitude, skills, employment history, abilities, and training needs.
Recommend eligible workforce programs and services at the local, state, and federal levels, and complete intake and eligibility processes for grant-funded programs.
Guide job seekers through career development and exploration using assessments, interviewing techniques, resume writing, and career-planning services.
Provide labor-market information about opportunities, qualifications, and expected pay to support realistic career goals.
Educate participants on job-search skills and industry trends, and assist with resumes, mock interviews, and job-search strategies.
Provide information about training opportunities, education and training vendors, financial aid, and scholarships.
Refer participants to occupational skills training, work-based training, apprenticeships, employability-skills programs, and professional-development opportunities.
Prepare and submit Individual Training Account (ITA), work-based training, and supportive-service requests in a timely manner.
Evaluate customers’ needs and connect them with internal or external support services to address barriers to academic or career success.
Maintain ongoing contact with customers in the caseload, provide career services and case management, and monitor progress toward academic or occupational goals.
Build cooperative working relationships with internal team members, the public, and external partners.
Partner with the business solutions unit to identify employment opportunities and screen and refer qualified participants, with a focus on training-related development.
Seek ways to improve workforce services to meet labor-market needs.
Enter required service codes, case notes, and other customer information into management information systems in a timely manner.
Ensure case files meet or exceed local, state, and federal quality-assurance requirements.
Perform other duties as assigned.