Career Advisor 1

C2 GPS- Capital Area Workforce•Austin, TX

8h•Onsite

About The Position

The Career Advisor I (CA) provides career counseling and coaching to help customers enhance their training and professional skillsets and obtain employment in their desired fields. The role expands job seekers’ employment opportunities through career exploration and supports C2 GPS’ workforce development mission. The Career Advisor assesses customers’ occupational interests, aptitudes, vocational skills, employment histories, interests, and abilities; helps them understand career options aligned with long-term goals; and connects them with relevant workforce programs, services, training, financial aid, and support resources. The role provides labor market information and job-search guidance, including resume development, mock interviews, and job-search strategies. It also coordinates referrals and training requests, monitors customer progress, maintains case records, and works with internal teams and external partners to connect participants with employment opportunities. The position is primarily based in an office environment. It may involve occasional driving and travel, and flexible hours may be required. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking as needed.

Requirements

High school diploma or GED.
Valid driver's license and proof of insurance.
Knowledge of workforce development, economic development, and project management.
Knowledge of effective conflict resolution practices, individual case management, or career counseling.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Ability to work with diverse customers with unique needs and communication styles.
Ability to handle or resolve stressful or challenging situations with difficult customers; sensitivity to customer needs and feelings.
Excellent case management, analytical, and critical-thinking skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Nice To Haves

Associate or undergraduate degree.
Previous related workforce experience.
Bilingual in English and Spanish.

Responsibilities

Conduct comprehensive career assessments to identify occupational interests, aptitude, vocational skills, employment history, and development needs.
Help job seekers understand career options and establish actionable goals aligned with their long-term career plans.
Recommend workforce programs and services and conduct intake and eligibility processes for grant-funded programs.
Guide participants through career development and exploration using tools such as aptitude assessments and interviewing techniques.
Provide labor market information about industry opportunities, qualifications, and expected pay.
Educate participants on job-search skills and industry trends; assist with resumes, mock interviews, and job-search strategies.
Provide information about training opportunities, educational and training vendors, financial aid, and scholarships.
Refer participants to occupational skills training, work-based training, apprenticeships, employability skills training, and professional development opportunities.
Prepare and submit Individual Training Account, work-based training, and supportive service requests in a timely manner.
Assess customer needs and connect participants with internal or external support services to address barriers to academic or career success.
Maintain contact with caseload customers, provide career services and case management, and monitor progress toward academic or occupational goals.
Build cooperative working relationships with internal team members, the public, and external partners.
Partner with the business solutions unit at career centers to identify employment opportunities for participants.
Screen and refer participants to suitable job opportunities, with a focus on training-related development.
Seek opportunities to improve workforce services in response to labor market needs.
Enter required service codes, case notes, and other customer information into management information systems in a timely manner.
Ensure case files meet or exceed local, state, and federal quality assurance requirements.
Perform other duties as assigned and fulfill responsibilities as required.