Career Advisor

Action for Boston Community Development•Cambridge, MA

12h

About The Position

The Career Advisor works for MassHire Career Centers, which connect qualified job seekers with employers and provide tools and resources to help people start careers, increase their skills, or find new jobs. The role supports the community by providing career-center services, guidance, referrals, and workshops. The position is permanent and full-time, based in Cambridge, with travel between centers in Cambridge, Woburn, and Chelsea and to partner sites throughout the organization’s 20 cities and towns. The annual salary is $52,088.40, with an annual hourly rate of $28.62. The posting states that salary scales follow an explicit compensation policy and relevant market data, and that offers are firm due to funding restrictions and a focus on internal parity.

Requirements

High school diploma or equivalent.
At least three years of customer-service or relevant experience.
Effective communication and public-speaking skills, including the ability to advocate for Career Center customers.
Ability to travel between centers in Cambridge, Woburn, and Chelsea for meetings or coverage, and to partner sites—including employers, job fairs, and training vendors—throughout the organization’s 20 cities and towns.

Nice To Haves

An associate’s or bachelor’s degree in human services, public administration, business management, or a related field, and two years of experience working in a career center or other related experience.
Spanish bilingual skills.

Responsibilities

Manage a high volume of customer interactions while meeting strict service and data-entry deadlines.
Explain Career Center service procedures and processes, including career planning, job development, labor-market information, training opportunities, partner services, and referrals.
Conduct initial customer assessments and help customers develop employment plans, including setting goals.
Review customers’ work-search activities, resumes, labor-market information, and employment plans with them.
Assist customers with resumes and cover letters, job-search strategies, labor-market information, job referrals, and referrals to additional partner services.
Provide accurate, plain-language information about compliance with unemployment insurance requirements, review customer activities for compliance, and report compliance issues.
Facilitate orientation workshops for new customers and job-search and career-transition workshops for existing customers.
Enter relevant customer data according to MOSES entry policies and use MOSES reports.
Establish and maintain effective working relationships with Career Center partners.
Perform other related duties as assigned.