Career Advisor 1

C2 GPS Rural Capital Area•San Marcos, TX

6d•Onsite

About The Position

The Career Advisor I provides career counseling and coaching to help customers improve their training and professional skills and obtain employment in their desired fields. The role supports job seekers through career exploration, employment preparation, training referrals, and ongoing case management, contributing to C2 GPS’ workforce development mission. The Career Advisor assesses occupational interests, aptitudes, vocational skills, employment history, and development needs, including for professional-level customers and individuals facing substantial employment barriers. The advisor helps customers identify realistic career goals using labor market information and career-planning tools, and supports them with resumes, mock interviews, job-search strategies, and information about training, education, financial aid, and scholarships. The role also completes program intake and eligibility processes, prepares training and supportive-service requests, connects participants with appropriate support services, and monitors their progress toward academic and occupational goals. The advisor maintains accurate case records, meets quality assurance requirements, collaborates with internal teams and external partners, and works with business solutions staff to connect participants with suitable employment opportunities. The position is primarily in an office environment and may require occasional driving and travel. Flexible hours may be required. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Knowledge of workforce development, economic development, and project management.
Knowledge of effective conflict resolution practices, individual case management, or career counseling.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Ability to work with diverse customers with unique needs and communication styles.
Ability to handle or resolve stressful or challenging situations with difficult customers, while demonstrating sensitivity and concern for customer needs and feelings.
Excellent case management, analytical, and critical-thinking skills.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Valid driver’s license and proof of insurance.
Ability to meet the stated physical requirements, including occasionally lifting up to 10 pounds and standing, sitting, bending, and walking as needed.
Occasional driving and travel may be required; flexible hours may be required.

Nice To Haves

Associate or undergraduate degree preferred.
Previous related workforce experience preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Conduct comprehensive career assessments to identify customers’ occupational interests, aptitudes, vocational skills, employment history, abilities, and training needs.
Help job seekers identify career options and long-term employment goals through career counseling and exploration.
Recommend workforce programs and services, conduct intake, and determine eligibility for grant-funded programs.
Use aptitude assessments, interviews, resumes, and other career-planning tools to guide customers through career development and exploration.
Provide labor market information about opportunities, qualifications, and expected pay across industries.
Educate participants on job-search skills and industry trends, and assist with resumes, mock interviews, and job-search strategies.
Provide information about training opportunities, education and training vendors, financial aid, and scholarships.
Refer participants to occupational skills training, work-based training, apprenticeships, and professional development opportunities.
Prepare and submit Individual Training Account, work-based training, and supportive-service requests in a timely manner.
Evaluate customers’ needs and connect them with internal or external support services to address barriers to academic or career success.
Maintain contact with caseload customers, provide ongoing career services and case management, and monitor progress toward academic or occupational goals.
Build cooperative working relationships with internal team members, the public, and external partners.
Partner with the business solutions unit to identify employment opportunities for participants.
Screen and refer participants to qualified job opportunities, with an emphasis on training-related development.
Seek ways to improve workforce services in response to labor market needs.
Enter service codes, case notes, and other required information into management information systems in a timely manner.
Ensure case files meet or exceed local, state, and federal quality assurance requirements.
Perform other duties as assigned and fulfill responsibilities as required.