Care Navigator Jobs

About The Position

Requirements

• Bachelor’s degree in social work, psychology, public health, healthcare administration, or human services.
• Two years of experience in a related field, with an emphasis on mental health, community resources, and customer service.
• Ability to navigate and coordinate multiple services, prioritize, and multitask.
• Ability to work professionally with medical professionals to support successful follow-up and coordination of medical management.
• Excellent communication and interpersonal skills, including the ability to communicate positively during stressful situations.
• Commitment to improving cultural competence, valuing diversity, recognizing personal limitations, and learning.
• Ability to accept individual differences.
• Ability to work effectively independently and as part of a team in a fast-paced environment.
• Prior experience working in a Windows environment.
• Working knowledge of Microsoft Word and Excel.
• Creative problem-solving skills and knowledge of the assets and challenges of the mental health and traumatized population served.
• Exhibit guiding behaviors that reflect Children’s Wisconsin values and support its mission and vision.

Responsibilities

• Support and coordinate mental health services and social determinant of health needs for families.
• Work with families to connect them to appropriate next levels of care, behavioral health facilities, and community or social resources for ongoing mental health treatment.
• Collaborate with mental and behavioral health providers, medical social workers, and medical providers to ensure follow-up and coordination of recommended treatments.
• Navigate and coordinate multiple services, prioritize tasks, and respond to the needs of patients, parents, and clinic staff.
• Gather and share information with providers, patients, families, and team members in a courteous, professional, and confidential manner.
• Maintain current knowledge of available community resources.

Benefits

• Opportunity to work remotely one day per week after successful completion of the probationary period.