Care Navigator - BHN

Rochester Regional Health•Rochester, MN

6d•$20 - $26

About The Position

The Care Navigator is a core member of an Integrated Care team that includes a Primary Care Provider (PCP), Behavioral Health Clinician (BHC), and psychiatric provider. The role coordinates and supports mental health care within the clinic and coordinates referrals to clinically indicated services inside and outside the clinic. The Care Navigator may provide evidence-based treatments or collaborate with other Mental Health providers when treatment is indicated. This position reports to the Manager, Behavioral Health/Primary Care Integration or designee. The role is full-time at Rochester Mental Health Center in the Behavioral Health department, with 12-hour rotating shifts. The stated pay range is $20.00–$26.00. The position requires an associate’s degree or, alternatively, at least two years of experience in a human services-related field, medical-related field, customer service, or client/patient-interfacing experience. A bachelor’s degree is preferred. No licensure or certification is required. The job is classified as sedentary and primarily office-based, involving prolonged sitting, minimal physical effort, and lifting under 10 pounds. Fine motor skills are needed for computer work, writing, and telephone use, along with clear visual and auditory ability. Cognitive and emotional demands include extended concentration, frequent interruptions, independent decision-making, and information processing. Administrative areas in healthcare environments may occasionally involve exposure to infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

Requirements

At least two years of experience in a human services-related field, medical-related field, customer service, or client/patient-interfacing experience, or an associate’s degree.
Associate’s degree required under the education listing.
No licensure or certification required.
Ability to meet the role’s sedentary physical requirements, including prolonged sitting and lifting under 10 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Coordinate and support behavioral health care with patients, their PCP, BHC, psychiatric provider, and other Integrated Care team members.
Screen and assess patients for common mental health and substance abuse disorders, including completing or assisting with screening tools used in practice.
Educate patients about common mental health and substance abuse disorders and available treatment options.
Monitor patients in person or by telephone for changes in clinical symptoms, treatment side effects, or complications.
Support psychotropic medication management prescribed by PCPs or psychiatric providers, focusing on adherence, side effects, complications, and treatment effectiveness.
Provide brief interventions using evidence-based techniques such as Behavioral Activation, Problem-Solving Treatment, and Motivational Interviewing, or other approaches appropriate for primary care settings.
Provide or facilitate referrals to mental health clinics or substance use disorder treatment programs as clinically indicated.
Participate in regularly scheduled Integrated Care team meetings and communicate treatment recommendations to team members and outside collaborators as indicated.
Facilitate patient engagement and follow-up in care.
Maintain a registry of patients in the Integrated Care track, including engagement, measurement-based care outcomes such as PHQ-9 results, and other items used by the team to track and manage care.
Facilitate team review of care for patients not responding optimally to treatment, potentially leading to changes in medication or psychosocial treatment management or referrals for additional services.
Handle confidential information with discernment and sensitivity.