Care Navigator Jobs

About The Position

Requirements

• Passion for providing high-quality, human-centered service and ability to build rapport and help others feel supported and understood.
• Proactive, resourceful problem-solving skills, including the ability to anticipate needs and address complex issues.
• Meticulous attention to administrative details, including scheduling, documentation, tracking, and managing communications.
• Proficiency with technology and ability to quickly learn platforms such as EHR and scheduling tools.
• Comfort navigating phone systems, text messaging, and email to provide timely, transparent communication.
• Ability to collaborate and support peers while also working independently with an ownership mindset.

Responsibilities

• Serve as the main point of contact for established patients and families, responding to inbound calls, messages, and emails with empathy, professionalism, and responsiveness.
• Answer questions, obtain information, follow up transparently, and help patients and families feel heard and supported.
• Guide patients and families through the care model and next steps.
• Schedule and confirm initial evaluations and ongoing therapy and medication-check appointments.
• Manage a specific group of providers and learn their practices to schedule patients appropriately and support timely access to care.
• Manage provider orders, screenings, scheduling, and related administrative tasks.
• Support patients and providers in person and help maintain a welcoming, professional office environment.
• Manage mail, restock supplies, and open and close the office.
• Protect patient privacy and handle sensitive information securely and ethically in accordance with HIPAA regulations and family consent laws.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Supportive work culture