Care Navigator Jobs

About The Position

Requirements

• High school diploma or equivalent required
• 1-2 years of healthcare or customer service experience preferred but not required.
• Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.
• Bilingual English/Spanish preferred or required, depending on clinic location
• BLS certification/training and certification

Nice To Haves

• associate degree or medical office certification preferred.

Responsibilities

• Greet and check in patients with professionalism and cultural sensitivity
• Verify insurance eligibility and collect co-pays or sliding fee documentation
• Confirm patient demographics and update EHR records
• Respond to phone calls and patients inquires in a timely and courteous manner
• Schedule new and return visits based on provider templates, visit type, and patient preference
• Document management-scanning and filing of patient paperwork in a timely and accurate manner
• Monitor provider schedules throughout the day to identify and fill last-minute cancellation
• Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
• Communicate schedule changes clearly to patients and care teams.
• Assist providers in scheduling follow-up appointments before the patient leaves the clinic.
• Coordinate patient needs (labs, referrals, imaging) with other departments as needed.
• Mail duties including dispersing forms and documentation to care teams and mailing outpatient letters and Medicare Wellness Packets.
• Call patients due for care and schedule needed services.
• Manage patient portal enrollment and assist patients with needs.
• Conduct appointment confirmation calls, voicemails, and texts following communication protocols.
• Document all outreach attempts in the EHR accurately.
• Call patients that no-show scheduled appointments to offer a new appointment be scheduled, determine if barriers to care are present and if so, make warm handoff to the Patient Care Navigator for intervention.

Benefits

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Vacation: 10 days accrued per year
• Sick Leave: 12 days accrued per year
• Holidays: 7 days per year + 3 Floating Holidays